The Senior Manager will focus on ITIL processes and Change Management, driving process enhancements, tracking technology changes, and ensuring smooth transitions to production. Responsibilities include continual improvement of the Change Management process, defining success criteria, and engaging stakeholders in Change Board meetings.
As a Senior Manager in Service Management, you will play a vital role in our leadership team, focusing on ITIL processes and Change Management. Your expertise will be instrumental in identifying process improvements, tracking technology changes, and ensuring a smooth transition to production. You will collaborate with various teams to drive process enhancements and maintain efficient operations.
Continual improvement of Change management process, including peer review, TVT, BVT, Documented - Testing, Backout Plan & Recovery plan. Criteria of 'Change Success' as per ITIL and engagement of stakeholders in Change Board meetings. Collaborate with Problem management to implement RCA for incidents caused by change
The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovator
in banking and finance, powered by a diverse and dynamic team who put customers first.
Together, we pioneer key innovations and developments in banking and financial services.
Our mandate? To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
