Senior IT Project Manager – Enterprise Implementations

What You'll Do

Portfolio & Delivery Management

• Own a portfolio of concurrent enterprise Klir implementations, including an initial anchor program with a single large, multi-agency public-sector customer.
• Balance priorities, capacity, and risk across multiple active projects.
• Provide clear visibility into portfolio status, risks, and dependencies.
• Ensure consistent delivery standards while adapting to customer-specific needs.

Project Governance & Initiation

• Lead formal project initiation for enterprise Klir implementations.
• Develop and maintain Project Initiation Documents (PIDs), governance frameworks and RACIs, and stakeholder maps and communication plans.
• Establish and run delivery cadence, including weekly project status meetings, monthly project check-ins, and quarterly executive steering committee meetings.

Delivery & Execution Management

• Own integrated project plans and manage delivery against agreed scope, milestones, and timelines.
• Track risks, issues, dependencies, and mitigation plans across the portfolio.
• Proactively manage delivery risk in complex, multi-stakeholder environments, including programs spanning multiple public agencies and engineering/implementation partners.
• Lead change control and scope discussions in partnership with internal teams and customers.

Customer & Stakeholder Management

• Serve as the primary day-to-day counterpart to customer IT Project Managers across multiple accounts.
• Build trusted relationships with customer IT teams, operational and business stakeholders, and executive sponsors.
• Navigate enterprise and public-sector environments with patience, persistence, and professionalism.

Commercial & Milestone Oversight

• Track project milestones tied to commercial deliverables across the portfolio.
• Coordinate with internal teams on milestone sign-off, invoicing, and payments.
• Ensure delivery aligns with contractual obligations and SLAs.

Technical & Data Collaboration

• Be fluent in enterprise delivery concepts including system integrations, data migration and data quality, and data exchange between systems (e.g., SCADA, LIMS, historian systems).
• Partner closely with Klir's Data Architect and technical specialists.
• Structure and lead technical discussions — including security and governance readiness reviews — without being hands-on.
• Maintain working familiarity with water-sector regulatory reporting frameworks (e.g., state drinking water and water quality regulatory bodies, EPA) as they affect implementation scope.

Customer Success & Value Realization

• Work in close partnership with Customer Success Managers to ensure implementation SLAs are met across the portfolio.
• Align implementation outcomes with long-term customer value.
• Plan and coordinate training and enablement sessions.
• Support analysis of customer “as-is” workflows and map them to Klir's target-state workflows.
• Ensure customers are confident, trained, and prepared for long-term success on Klir.

What Success Looks Like

• Multiple enterprise implementations are delivered predictably and professionally.
• Portfolio-level risks are identified early and actively managed.
• Customers experience Klir as a trusted, credible enterprise partner.
• Internal teams are aligned, coordinated, and focused across accounts.
• Customers reach go-live confident in Klir and positioned for long-term value realization.

What You'll Bring

Required Experience

• 6+ years of experience as an IT Project Manager, Programme Manager, or equivalent.
• Proven experience managing multiple concurrent enterprise projects.
• Experience delivering enterprise SaaS or complex IT implementations.
• Experience working directly with large enterprise or public-sector IT teams.
• Strong background in formal project governance and delivery frameworks.
• Comfortable owning delivery in high-visibility, customer-facing roles.

Technical Comfort

• Strong understanding of enterprise integrations, data migration and data exchange, and SaaS delivery models.
• Able to confidently lead technical conversations without being hands-on.

Personal Attributes

• Excellent communicator and relationship builder.
• Highly organized, structured, and detail-oriented.
• Calm, patient, and persistent in complex environments.
• Strong analytical skills and comfort mapping complex workflows.
• Collaborative, pragmatic, and outcome-focused.

Our Commitment to You

• Meaningful Impact — your work directly supports the people responsible for delivering safe drinking water and managing wastewater for millions of people.
• Remote Flexibility — work remotely from California, with the autonomy to structure your day around deep, focused delivery work.
• Strong Team Culture — we value honesty, accountability, and collaboration. We take our mission seriously while supporting one another and enjoying the work.
• Growth & Development — you'll lead and continuously evolve the implementation strategy, driving complex IT projects from planning through delivery, while partnering with cross-functional teams as the company scales.
• Commitment to Your Growth — you'll work with leaders dedicated to coaching, transparency, and helping you become your best professional self.

Compensation & Logistics

• Base salary: USD $135,000–$160,000 annually.
• Comprehensive health insurance package.
• Remote, based in California, with regular on-site customer visits within the state.
• For the first 12 months, primary focus is a single flagship enterprise implementation before the portfolio expands.