Senior Entertainment Travel Consultant

Do you enjoy working in a team environment where every day is something new and exciting? We are looking for a Senior Business Entertainment Travel Consultant who will establish concrete relationships and will deliver excellent customer service. Apply today and come fly with us to success.

Senior Business Travel Entertainment Consultant – Netflix (Remote)

Full time, United Kingdom (Remote)

37.5 hours per week

Working a 4-5 day week in a shift pattern during the hours 0800-1900 on weekdays and including 0800-1800 on a Saturday, plus on public holidays when rostered. There is flexibility on Mon-Fri hours, but Saturday working is required.

This is an exciting opportunity to join us on the Netflix account.  You will be based in the UK working on a global operation, working closely with colleagues around the world. You'll be dynamic, flexible with your hours of work and be passionate about providing first-class customer service as you move your travelers around the globe. A love of films, TV, media is a definite plus point as you'll be working closely with Netflix personnel as part of their core support network.

We are seeking an experienced and highly organized Entertainment Travel agent. The role focuses on coordinating all aspects of travel for events, productions, publicity, including transient, groups, talent, and VIP travellers. 

The successful candidate will thrive in a fast-paced environment, delivering exceptional service while managing multiple projects, last-minute changes, and high-profile client requirements.

As a Senior Business Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge. You will want to assist our clients to perfect their travel plans. You will be calm and reassuring and no challenge will be too much trouble. You will be able to offer hints and suggestions and will enjoy making recommendations. This could be for a great place to stay, the best seat onboard, the latest special offers, or just ways to make their journey run more smoothly. 

What You'll Do

• Accurately and efficiently handle incoming travel requests via multiple channels (e.g. phone, email) from Netflix Stakeholders. Travel could be for A-listers, VIPs, Talent, Press, Production crews and groups, event participants & employees
• Be aware of their budgets and offer the best solutions possible
• Understand the needs of the Entertainment verticals appropriately, guiding them to the best solutions for all services required
• Arrange small group travel for industry events and training
• Arrange travel for new Candidates and Relocations
• Plan, book, and manage domestic and international travel arrangements including flights, hotels, rail, car hire, charter services, meet & greets, chauffeur cars, lounges, and other VIP services and ground transportation
• Deliver great customer service each and every time, showing your enthusiasm for working with the clients
• Update Travel Manifests, manage rooming lists and travel documentation for small to larger groups
• Ensure accuracy in itineraries and back-office invoicing and billing logs
• Provide visa and country entry restriction guidance
• Manage multiple payment methods, including virtual payments via Conferma
• Work with colleagues in different regions to provide a successful global follow the sun operation

What You'll Bring

• Previous experience in Entertainment, film, television, music touring, Group or VIP Travel is ideal
• Experience with handling small to large groups would be beneficial
• A strong working knowledge of Sabre GDS and good fares and ticketing expertise
• Good worldwide geography and managing complex international itineraries
• Experience in negotiating rates with airlines, hotels, and travel suppliers
• Familiarity with visa requirements and VIP travel services
• Proven ability to handle multiple priorities simultaneously, able to adapt to change
• Ability to work independently, exercising discretion, judgement and confidentiality
• High attention to detail and strong organizational skills
• Proven excellent customer service, relationship-building and problem resolution skills
• Ability to work under pressure and adapt quickly to changing production or event requirements
• Adaptable to aspects of the client culture
• Ability to work with international teams within a follow-the-sun model to serve a common goal
• Some flexibility in working hours– with occasional bank holiday working

About BCD Media & Entertainment

We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!

Ready to shape what’s next? Apply now! 
 
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. 
 
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. 

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