Senior Engagement Manager (Germany)

About the Role

We are looking for a Senior Engagement Manager to join our Transformation team, reporting to the Regional Director, Engagement & Scientific Architecture - EMEA. The role is critical to driving successful outcomes for Albert’s most strategically important customers. If you're passionate about cutting-edge technology and love working in a fast-paced and growing culture, we want you on our team!

What you’ll do:

As a Senior Engagement Manager at Albert, you will own the full post-sale lifecycle for our most strategic enterprise customers. You’ll be accountable for ensuring customers achieve meaningful business transformation through Albert, while also orchestrating services delivery to ensure contracted outcomes are delivered on time, at quality, and with clear value realized.

You will act as the primary relationship owner, responsible for driving adoption and value realization, while also driving program delivery, managing timelines, escalating risks, and coordinating internal resources.

Program / Delivery Management

• Serve as the Transformation Lead for customer programs, ensuring contracted services are delivered successfully.
• Build and manage deployment schedules, tracking progress against milestones.
• Partner with and coordinate Scientific Leads, Delivery Operations, and Technical Operations to ensure smooth delivery of workflows and training.
• Anticipate risks, proactively resolve issues, and escalate when necessary.
• Ensure delivery outcomes are translated into measurable customer value
• Scope projects and build Statements of Work (SOWs)

Change Management

• Guide customers through organizational change required to adopt Albert, including stakeholder mapping, communication planning, and adoption strategies.
• Embed best practices for change and resistance management in all customer programs.

Customer Success

• Own the strategic relationship with enterprise customers post-sale for the remainder of the customer’s journey with Albert, serving as their trusted advisor.
• Develop and execute customer success plans aligned to business transformation outcomes.
• Drive product adoption across scientific and operational workflows.
• Lead value realization activities, including ROI measurement and business reviews.
• Monitor customer health metrics and key performance indicators (KPIs) to anticipate risks and opportunities, address them proactively, and report internally on customer health status, risks and opportunities
• Understand and identify Albert services and offerings and how they help meet customer’s objectives leading to upsell opportunities
• Support renewal and expansion opportunities led by Account Executives

You will have:

• 7+ years experience in Enterprise SaaS, Consulting, or the chemical/materials R&D space in roles spanning Program/Project Management or Professional Services
• Ideally a Master’s degree or higher in Chemistry, Chemical Engineering, Materials Science, Polymer Science, or a related scientific/engineering discipline. MBA is a plus. 
• PMP and/or CAPM certification a plus
• Strong program or portfolio leadership experience: ability to manage complex, multi-stakeholder programs with measurable outcomes.
• Ability to lead and manage complex programs, ensuring timely delivery of objectives while coordinating with multiple stakeholders.
• Deep working knowledge of Chemistry and Materials Science, and familiarity with the broader chemicals industry is preferred
• Ability to analyze customer data and use insights to drive decisions and actions
• Familiarity with change management frameworks (ADKAR, Prosci, Kotter) strongly preferred and a passion for change management is required
• Strong relationship-building skills, with the ability to establish trust and rapport with clients and stakeholders at all levels. Experience in nurturing long-term (multi-year) partnerships is essential.
• Excellent communication skills, both verbal and written, enabling effective engagement with clients, technical teams, and executives.
• Strong understanding of R&D IT ecosystems:  ELN/LIMS, PLM, ERP, and analytics tools
• Ability to travel ~20 to 50% (North America and Europe)

Key competencies:

Assertiveness: Comfortable executing with confidence and adept at crucial conversations.  

Adaptability: Comfortable in dynamic, evolving customer and company environments

Grit: Self-starter, persistent problem solver, relentless in their pursuit of progress.

Innovator: Passionate about improving customer outcomes through digital tools and scientific rigor

Proactive Collaborator: Proactive, customer-focused mindset with a passion for helping others succeed

Leadership: Ability to lead initiatives and drive projects to completion with little or no oversight.

Empathy: Strong active listening across multiple personas and cultures

Why Albert?

We have a huge impact. Albert is a growing team with a big reach. Our Platform facilitates the invention of materials for tens of thousands of companies and hundreds of thousands of applications - from coatings used on rockets to adhesives used in electric vehicles to 3D printed medical devices. We love distributed teams. Albert’s home-base is in the California Bay Area, but we have multiple offices and employees sprinkled around the globe. In fact, over 50% of our employees work outside of California! An international remote culture is in our DNA. We care about you. Albert works hard to create a positive environment for our employees, and we think your life outside of work is important too. We work hard and we play hard. We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. We’re always looking for humble, sharp, and creative folks to join the Albert team. If you think you might be a fit please apply!