Senior Director, Enterprise Data Solutions

• isolved HCM delivers 40 years of industry experience daily to its 160,000+ "People Hero" customers
• Headquartered in Charlotte, NC with 18 US locations, isolved HCM is also a global enterprise with locations in Colombia, Guatemala and Mexico
• isolved awarded top places to work in the USA 2023 and we are proud of our TOP employee engagement results in 2024
• Our People Heroes have rated us number one in vendor satisfaction within Sapient Insights Group's HR Systems Survey for two years in a row.
• isolved ranked top performer in SMB Payroll - 2023 Sapient Report

Job Description

An acknowledged authority on data integration, data storage, and data management, this individual will lead teams responsible for the delivery of services that help ensure success of data management throughout the enterprise. Optimizes the leverage of enterprise tool investments around data management and act as primary liaison with business units across the company requiring data integration,data storage and data management., Will draw on other teams and leverage resources from the broader Enterprise Services organization to successfully deliver on key initiatives that drive business value across the company. Will enable business development efforts by providing subject matter expertise, domain leadership, and the ability to resolve and simplify complex business processes and servicing challenges. This person will be a highly self-motivated team-leader who is a strong communicator, has exceptional customer service orientation and is an analytical problem-solver!

Core Job Duties 

• Establish an enterprise-wide data integration, data storage and data management vision & strategy.
• Establish an enterprise systems integration team to automate and integrate enterprise systems & applications across organizations and business processes, including HR, Finance, Operations and HR.
• Adopt internal delivery methodologies (ITIL, Agile, Kanban) with measured success criteria to deliver continuous, iterative value.
• Leadsefforts to mature and evolve the technology servicing (ITSM) capabilities across the company via a distributed service-desk and production operations team
• Lead cross-functional initiatives that align with cultural and business objectives to improve employee productivity and satisfaction.
• Adopt ITIL / ITSM best practices for improved support & servicing.
• Develop and document processes, policies and guidelines in support of the effective execution of product features.
• Rationalize redundant tool investments & defines investment & cost reduction strategies.
• Recommend and implement tools that align with isolved's modern data strategy.

Minimum Qualifications 

• Background working with a variety of technologies and data management systems.
• Strong project management, computer, proofreading, research and organizational skills.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Experienced with Agile/Kanban methodologies
• Ability to work professionally and independently on assigned tasks and to complete assignments in a timely manner with great attention to detail. Strong writing and verbal communication skills. Ability to effectively communicate with corporate c-level, vendors and all levels of staff.
• Process focused with experience and expertise in delivery and maturity methodologies
• Proficiency at creating technical documentation for projects and procedures utilizing Microsoft collaboration tools.
• Highly organized with the ability to manage multiple projects.
• Knowledge of computer hardware, including PC, Laptops and printers.
• Ability to articulate technical problems to both customer as well as adjacent technical teams in written and verbal forms.
• Working knowledge of a range of diagnostic utilities.
• Strong documentation skills.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.

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