Senior Delivery Manager, M&A and Claims

Overview

We are seeking a Senior Delivery Manager to join our fast-growing Managed Services team. This individual will lead the strategy, operations, and day-to-day delivery of our outsourced legal service offerings, with a focus on M&A, contract abstraction structured projects, and claims review.

This is a high-impact leadership role responsible for overseeing teams of lawyers, delivery managers, and technical specialists to ensure consistent, scalable, and high-quality service delivery for global clients. The role requires ownership of operational performance, workflow optimization, reporting, and technology-enabled process improvement, while maintaining strong client relationships.

The ideal candidate brings a combination of legal service delivery expertise, operational leadership, process improvement experience, and familiarity with technology-enabled legal solutions. This individual must be comfortable working autonomously while collaborating across global teams and functions.

Responsibilities

Service Delivery & Operations

• Lead and manage teams of delivery managers, coordinators, attorneys, and paralegals delivering outsourced legal services
• Ensure consistent delivery against KPIs, SLAs, and client expectations
• Oversee workflow allocation and optimize resource utilization across projects
• Manage escalations from clients and internal teams, ensuring timely resolution
• Oversee and execute ad hoc projects as needed

Strategic Leadership & Process Improvement

• Identify opportunities to enhance processes, systems, and delivery models
• Drive implementation of process improvements and technology-enabled solutions
• Oversee knowledge management processes to ensure consistency and efficiency
• Balance short-term delivery needs with long-term service line development goals

Client Management & Reporting

• Build and maintain strong, trusted client relationships
• Oversee reporting functions, ensuring accurate and timely client-facing data
• Prepare, analyze, and present complex reports and performance metrics
• Participate in client meetings and lead regular stakeholder updates

Collaboration & Growth

• Collaborate with cross-functional and global teams
• Support business development efforts, including solution design and client discussions
• Contribute to the ongoing growth and development of the Managed Services function

Qualifications

Required

• Significant experience in legal service delivery, managed services, or legal operations
• Proven ability to lead cross-functional teams across legal, operations, and technology
• Strong experience in workflow design, process improvement, and change management
• Experience implementing or managing technology-enabled legal workflows
• Excellent communication and stakeholder management skills
• Ability to build credibility and trust with clients and internal teams
• Strong ownership mindset with the ability to operate independently
• Experience participating in client-facing engagements and solution development
• Strong writing skills, including experience with proposals and RFP responses
• Demonstrated people management experience
• Proficiency in Microsoft Office (especially Excel and PowerPoint)

Core Competencies

• Ability to translate client needs into operational strategy
• Strong decision-making skills in fast-paced environments
• Proactive, solutions-oriented mindset with a “can-do” attitude
• High emotional intelligence and sound judgment
• Strong organizational and prioritization skills
• Ability to lead meetings and align stakeholders
• Willingness to take ownership from initiation through execution
• Experience in risk management and problem-solving

Preferred

• Juris Doctor (JD) or equivalent experience
• Background in M&A, insurance, claims, financial services, or healthcare
• Experience with AI-assisted review, contract analytics, or workflow automation tools
• Familiarity with reporting/visualization tools (e.g., Power BI)

Success Profile

• Strategic thinker with a strong focus on execution and delivery
• Collaborative leader who thrives in global, cross-functional environments
• Technically curious with an interest in legal technology and data-driven delivery
• Highly organized, proactive, and focused on continuous improvement
• Strong influencer with the ability to lead without direct authority

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