Senior Customer Success Manager

Location: Remote – U.S. West Coast

About the Opportunity

Our client is a fast-growing, VC-backed technology company delivering a leading platform that helps organizations connect, secure, and observe modern applications across APIs, microservices, and data environments.

With customers spanning global enterprises across multiple industries, the company is known for deep technical expertise in cloud computing, Kubernetes, service mesh, APIs, security, and modern application architectures. The team is passionate about innovation and helping customers stay on the leading edge of both technology and business outcomes.

About the Role

The Senior Customer Success Manager will partner closely with customers to drive adoption, value realization, retention, and growth across the company’s product portfolio. This role owns the post-sale customer lifecycle and serves as a trusted advisor to key stakeholders.

The ideal candidate is proactive, customer-obsessed, and comfortable navigating complex enterprise environments.

Key Responsibilities

• Build strong relationships with customer stakeholders and executive sponsors to align activities with desired business outcomes

• Develop and execute customer success plans tied to measurable goals

• Drive product adoption and minimize churn through a structured, programmatic engagement model

• Orchestrate cross-functional resources to resolve complex customer situations

• Clearly communicate product value and recommend solutions aligned to customer objectives

• Manage multiple customer priorities and ensure timely resolution of challenges

• Own a defined portion of the renewal process, including:

  • Gathering licensable metrics

  • Pricing and negotiation support

  • Quote and order form coordination

  • Driving renewals to close

Required Experience

• 4+ years of Customer Success or Account Management experience within enterprise software

• Proven ability to lead both on-site and virtual executive-level customer engagements

• Strong skills managing high-priority customer situations with professionalism, empathy, and composure

• Self-starter comfortable operating in a fast-evolving product and technology environment

What Makes This Opportunity Compelling

• High-growth, well-funded technology company

• Collaborative, customer-first culture

• Opportunity to work with cutting-edge cloud and platform technologies

• High visibility and impact within the customer lifecycle

Our client is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.