Senior Customer Solutions Manager

Job Purpose

Job Purpose 

Own the day-to-day relationship for a portfolio of 10-15 brand-protection clients as their trusted primary point of contact, driving reporting, QBRs, renewals and overall client health.About Obviously Protect

Obviously Protect is the brand-protection business within the RWS Group, helping global brands monitor and enforce against online infringements across marketplaces, social media, websites and domains. We are scaling our teams across the US, EMEA and APAC, and this role is part of that build-out.

Job Overview

Key Responsibilities

• Own 10-15 client relationships end to end as the primary day-to-day contact.
• Lead reporting, Quarterly Business Reviews (QBRs) and renewal and growth conversations.
• Coordinate monitoring and enforcement activity with the Client Solutions Manager and Enforcement Specialist on the account team.
• Maintain client health, identify expansion opportunities and escalate risks early.
• Mentor Client Solutions Managers across the team.
• Provide coverage aligned to North American clients and time zones.

Skills & Experience

• Several years in client or account management, ideally in brand protection, IP or SaaS.
• Excellent communication and relationship-management skills.
• Confident leading client-facing QBRs and working with reporting and data.
• Able to manage a portfolio of clients independently.
• Right to work in the United States.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS. 

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.