The Senior Client Support Specialist will handle client support tasks, pull and present reports, and potentially assist in team leadership or coaching duties. The role requires maintaining high performance standards and contributing to team goals in a BPO environment.
Qualifications
A minimum of five (5) years of experience in a BPO setup
2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS
Excellent English communication and multitasking skills
Preferably with a background in Customer Service
Knowledge/skills/experience with pulling and presenting reports
Appointment setting experience is a plus
Willing to work graveyard and can start training immediately
Has an existing home office setup with a conducive work environment
Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functionalcamera, noise-canceling headset, and dual monitor
A stable internet connection with at least 25 Mbps upload and download
Back-up power and internet is required
Offer
Work-from-home setup
Long-term/full-time position
Competitive pay is at 37,999 gross
5,000 Client Deployment Allowance
Pay begins on day 1 of training
Benefits, such as: Enjoy benefits valued at 324,000 pesos annually
HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account!
Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.
Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
Perfect Attendance
KPI Superstars
Shoutout Incentive
Referral Incentive
QA Rockstar
C3 Champions
Client Obs Incentive
Quarterly In-person Team-Buildings
Annual Company Outing - A yearly team adventure to unwind and celebrate together
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
