Senior Client Relationship Manager
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AI Summary
The Senior Client Relationship Manager will act as the primary point of contact for a defined book of business, providing consultative recommendations to help clients maximize the value of their Employee Assistance Program (EAP) or Wellness Program(s). Responsibilities also include maintaining and potentially growing business relationships, managing program performance internally and externally, and developing culturally-relevant engagement strategies.
Senior Client Relationship Manager
CuraLinc is seeking an experienced client services professional to directly manage business relationships with key employee assistance program (EAP) clients. The Senior Client Relationship Manager is responsible for developing and implementing strategies pertaining to account retention and growth.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.
Primary Responsibilities
- Act as the Primary Point of Contact for a Defined Book of Business
- Provide Consultative Recommendations to Help Clients Maximize the Value of the EAP and/or Wellness Program(s)
- Maintain (and Potentially Grow) the Business Relationship with Current Clients
- Manage All Aspects of Program Performance - Internally and Externally
- Partner with Client Plan Sponsor(s) to Deliver a Culturally-Relevant Engagement Strategy for CuraLinc's Program(s)
- Coordinate CuraLinc's EAP and Behavioral Health Services with a Client's Other Benefit Plan Components
- Develop and Maintain an Understanding of the Role of CuraLinc's Product Suite within the Healthcare Benefits Landscape
- Represent CuraLinc at Client Presentations, Health Fairs and Other Events
Required/Minimum Qualifications
- Four or More Years of Business-to-Business Account Management Experience
- Healthcare, Employee Benefits or Insurance Account Management Experience is Preferred (EAP, PBM, UM, Wellness, TPA, Carrier, Broker, etc.)
- Bachelor's Degree
- Working Knowledge of Microsoft Office Suite
- Effective Speaking and Communication Skills
This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical insurance, PTO, 401(k) with match, dental, vision, life and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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