Senior Client Project Management Consultant

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Guide’s Total Rewards platform enables employees and members to maximize their compensation and rewards using integrated, user-centric technology to drive wellbeing across benefits, financial, and career programs. It creates a seamless environment where employees, members, and organizations can thrive. From healthcare plan decision support to financial wellbeing guidance, the scalable platform helps users understand and optimize their rewards and benefits packages, ensuring workforce satisfaction and overall wellbeing. These solutions empower employers to highlight rewards program value, streamline services, access meaningful data, and enhance employee and member engagement through personalized total rewards, benefits, engagement, and decision-support experiences.

As a Client Project Management Consultant Senior on Gallagher’s Digital Offerings team, you will play a pivotal role in Gallagher Guide's Total Rewards technology initiative, collaborating with business partners, technical teams, and clients to oversee solution implementations and support new product development. You will facilitate alignment between business goals and technology delivery, ensuring solutions that meet our client needs.

Working from the Business side, you will lead cross-functional teams toward the successful execution of project deliveries and product initiatives, guiding the team to configure platform capabilities such as authentication, content management (CMS), messaging, modelling, single sign-on (SSO), wellness, and data analytics. The role is designed for professionals ready to enhance their digital consulting career by gaining exposure to strategic projects, mentorship from senior leaders, to further develop the skills needed to advance within Gallagher’s dynamic and growing Digital Offerings team.

Delivery/Subject Matter Expertise

• Work directly with clients and effectively identify business opportunities; client needs and pain points, proposing effective solutions.
• Balance quality and thoroughness of analysis and the need for timeliness and speed in decision-making; oversee others in making quality decisions and in delegating.
• Ensure engagement quality and efficiency expectations are met; manage risk mitigation, takes appropriate corrective actions when required.
• Effectively oversee multiple projects and assignments to achieve needed business results.
• Effectively respond to and handle unfamiliar situations with limited or no managerial guidance.
• Bring clarity to ambiguous situations.
• Work effectively and interact with people in a wide range of business and social situations.
• Explain technical concepts in a correct fashion appropriate to different audiences.

Client/Market

• Challenge traditional approaches. Identify and suggest ways in which products/services can be enhanced/improved.
• Is insightful in recognizing, defining, and acting on vital opportunities and/or needs that are not apparent to others in the situation.
• Consistently uses verbal and non-verbal techniques to demonstrate focus and engagement in one-on-one and group discussions.
• Oversees highly complex and difficult assignments with success; ensures that client expectations are met, and, when possible, exceeded.
• Provides guidance to others in meeting difficult client requirements and/or coping with client service difficulties.
• Manages more than one project team and/or a complex project.
• Reviews individuals and provides appropriate (positive and constructive) feedback.
• Encourages team to develop new ideas for improving efficiency/effectiveness of client service. 

Leadership/Contribution to Organization

• Uses data, rationale and various arguments to persuade others to his/her point of view; clearly explains benefits of position; anticipates objections
• Adapts personal style to successfully influence others in achieving a desired outcome.
• Clearly and consistently communicates a vision, mission and objectives for the engagement team or work group.
• Demonstrates success in establishing the commitment and motivation needed to meet engagement goals and achieve needed business results; demonstrates leadership behaviours appropriate to the situation.
• Clearly communicates expectations, standards of performance and time requirements when making assignments; makes opportunities for development apparent and available; provides feedback.
• Recognizes and rewards effective performance; identifies and takes corrective action with performance problems.
• Initiates training and development opportunities for self and others.
• Consistently seeks out and acts upon feedback concerning needed improvements; continually strives to improve skills, to be prepared for future opportunities, and to be among the best in his/her field or discipline

• Bachelor's Degree
• 6 to 8 years of total related experience
• Excellent verbal and written communication skills
• Strong computer skills
• Proficiency in Microsoft Office (exposure to Azure DevOps is a plus)
• Self-starter and good problem solver
• Good listening skills
• Strong critical thinking and reasoning skills
• Strong organizational skills
• Ability to interact with all levels of management and/or clients
• Ability to work on a team
• Ability to complete complex data analytic processes
• Ability to complete quality assurance reviews of solutions against detailed requirements definitions
• Ability to create and maintain detailed requirements definitions for projects
• Ability to think strategically and creatively
• In-depth knowledge of discipline/practice area
• Project management skills and experience
• Demonstrated management and/or supervisory skills
• Ability to lead client discussions on project status, requirements reviews and testing processes
• Ability to lead client meetings on a specific offering

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)