Senior Claims Service Consultant

Senior Claims Consultant – Commercial Motor Team – Multiple Locations

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Managing a high volume of inbound and outbound calls with empathy and efficiency in a dynamic, fast-paced environment.
• Manage a portfolio of fleet claims including commercial motor, retail and wholesale customers applying thoughtful decision-making throughout the lifecycle of each claim
• Manage a portfolio of claims while handling inbound and outbound calls
• Building and nurturing strong relationships with both internal colleagues and external partners to achieve the best possible outcomes for our customers.
• Delivering compassionate and responsive customer service, while actively contributing to a supportive and positive team culture across the broader business unit.
• Ensuring all interactions align with AAL’s standards and regulatory expectations, while prioritising timely and effective customer support.
• Responsible for coaching and development of new starters, supporting the team manager, leading call reviews and participating in QA review processes, to help uplift team performance and create a culture of continuous growth

About you

• Experienced claims consultant with a strong background in motor, commercial, complaints, and fleet claims, bringing calm leadership and support to peers in a fast-paced call-centre environment.
• Confident communicator able to manage volume of inbound and outbound calls with empathy and care for our customers.
• Builds strong, empathetic relationships with customers and brokers, navigating complex needs with professionalism and care.
• Confident navigating competing priorities across multiple systems and PDS documents, ensuring accuracy and timely resolution.
• Communicates clearly and confidently, both written and verbal, while leveraging digital tools and reporting platforms to support team goals.
• Detail-focused and thoughtful decision-maker, committed to continuous learning and development through mentoring and portfolio contributions
• A passion for leveraging emerging technologies to stay ahead in a fast -changing digital world

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.