Senior Associate, UX Design

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Who We Are

Join Kyndryl, the world’s largest technical services company, with 70,000 employees operating in over 60 countries and serving 75% of the Fortune 100 to modernize and manage the world’s mission-critical systems. Kyndryl provides advisory, implementation, and managed services to de-risk and support digital transformations. As our business innovates, our people strategy continues to evolve, and psychometrics plays a crucial role in shaping our enterprise success. Kyndryl is one of the Top 100 Global Most Loved Workplaces®, and as a cutting-edge services company, we know our people drive our success.

Are you a skilled UX designer ready to take on complex, meaningful problems for the world’s critical systems, alongside some of the best technical colleagues in the world? Then you’ll love working at Kyndryl Vital. 

At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. We believe the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments. We are fortunate to work with the world’s best IT experts to ensure that we can not only imagine a great experience, but that we can build it, deliver it, optimize it, and sustain it.

The Role

A UX Designer uses the process of understanding and empathizing with user needs, locating “pain points” and possibilities, and finding solutions that meet or exceed those needs. This role translates requirements into hypotheses, explores them with users through research methods and facilitation, and turns insights into tangible experiences. 

As Senior Associate, UX Design at Kyndryl Vital US, you will own significant parts of client design workstreams, working closely with lead designers from research and requirements through detailed design, polished high-fidelity visual design, prototyping, and delivery. You will work with clients to understand their users and their business, present your work in design reviews, and collaborate with engineering, data, and consulting teams to ensure a cohesive experience. You will use stakeholder and user feedback to iterate and refine solutions to a high standard of quality and usability. 

An increasing share of our work involves designing how people work with AI, including agentic systems that plan, act, and hand work back to humans. You will help map journeys and build service blueprints that span human and AI actors, design human-in-the-loop hand-off moments, and create interaction patterns for systems that are non-deterministic, handling latency, ambiguity, uncertainty, and error states in ways that keep users informed and in control. You will prototype and test human/AI interactions with real users, and you will develop your own point of view on where automation serves people and where it doesn’t. 

This is not an AI-only role. Our clients run the world’s critical systems, and your work will also include dashboards, web and enterprise applications, design systems, service design, and client-facing workshops. We are looking for a strong generalist designer who can extend proven human-centered methods into the agentic era.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Technical and Professional Expertise 

• Human-Centered Design: You have a solid grounding in human-centered design methods and mindset, with a portfolio of client, enterprise, or product work.

• Interaction Design: You design user flows, journeys, and interfaces that are easy to use and satisfying to interact with, drawing on common interaction patterns and an understanding of how people think and behave.

• Journey and Service Design: You can create journey maps and service blueprints for multi-actor systems, including systems where some actors are AI agents.

• Designing for AI: You have hands-on experience designing AI-driven features or agentic experiences, such as human/AI interaction flows, hand-off moments, or interfaces that handle uncertainty and error. You can show this work and explain your decisions. 

• User Research: You can plan and conduct generative and evaluative research and turn the findings into design decisions.

• Prototyping: You are fluent in Figma or similar tools and create context-appropriate prototypes from low to high fidelity, including prototypes of AI-assisted interactions.

• Client Collaboration: You have worked directly with clients or business stakeholders, presented your work, and adjusted your approach when their feedback or constraints called for it.

• Co-Creation and Storytelling: You help facilitate workshops and collaborative sessions, and you explain your design decisions clearly and persuasively.

• Visual Design: You have strong visual design craft, including typography, layout, color, hierarchy, and iconography, and you produce polished, high-fidelity interfaces. You work fluently within design systems and contribute to them, and you have strong information design and visual communication skills. Your portfolio shows this craft.

• Responsible Design: You design for accessibility, inclusion, and appropriate transparency in AI-driven features, and you use AI-powered design and research tools in your own work while maintaining quality and craft.

Preferred Professional and Technical Expertise

• 3–5 years of experience in experience design or a related field

• Experience in enterprise or agency or consulting environments

• Exposure to IT infrastructure or other complex technical domains

• Background in human behavior or applied social sciences

• Experience working closely with AI/ML engineering teams

• Familiarity with AI-assisted design and prototyping tools (e.g., Figma Make, Miro AI, Lovable, or similar)

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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