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Mashreq

Senior Associate, Payment Operations.COE Pak - Payments Operations - Investigation.Operations Group-PAKCOE

Posted 2 months ago

Turkey

2-5 years experience

customer-service operations

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AI Summary

The role involves processing various payment investigation queries such as fund recalls, amendments, and regulatory compliance checks. The associate will ensure timely query resolution while coordinating with internal teams and external banks to facilitate case closure.

Processing of investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF.
Working knowledge of payment processing both outward and inward.
Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.
Analyzing recurrent queries and working with Associate manager to suggest process improvements to reduce repetitive queries.
Manage investigation based on the agreed matrices with business