Senior Ai Solutions Engineer

About IntelePeer.ai:

IntelePeer is a healthcare-focused AI communications platform that powers AI voice agents and intelligent workflow automation for ambulatory care groups, dental DSOs, health systems, and payers. Our AI Agent suite and SmartFlow platform are deployed at scale across some of the nation's most complex healthcare organizations — handling millions of patient interactions annually for scheduling, care coordination, billing inquiry, and more. We build AI that talks to real patients and produces real outcomes, and we need people who take that responsibility seriously.

Job Summary:

The Sr Solutions Ai Engineer is responsible for playing a critical role in understanding our clients' business challenges and requirements and leveraging your expertise in artificial intelligence to design and propose effective AI-driven solutions. You will collaborate with cross-functional teams, including sales, product, and software engineers, to deliver innovative AI solutions that drive innovation and create tangible value for our clients. You will be the key technical resource during the sales process, collaborating with the sales team, and engaging with clients to showcase the value of our AI solutions.

Responsibilities:

• Client Engagement: Engage with clients to understand their business objectives, challenges, and pain points. Conduct in-depth discovery sessions to gather requirements and define the scope of AI projects.

• Solution Design: Design end-to-end automation solutions that align with clients' specific needs and objectives. Leverage your knowledge of AI algorithms, techniques, and frameworks to propose innovative and effective AI architectures.

• Technical Consultation: Act as the primary technical advisor to clients, providing insights on AI best practices, potential use cases, and the feasibility of AI projects based on available data and resources.

• Solution Presentations: Develop and deliver compelling presentations and demonstrations of AI solutions to clients. Effectively communicate the value proposition of proposed AI projects and address technical inquiries.

• Proof of Concept (PoC) Development: Collaborate with data scientists and engineers to create AI prototypes and PoCs that showcase the capabilities and potential impact of proposed solutions.

• Continuous Learning: Stay up to date with the latest advancements in AI technologies, industry trends, and best practices. Share your knowledge with the team and contribute to the development of AI-related assets and resources.

• Cross-Functional Collaboration: Work closely with sales teams to support business development activities, including participating in pre-sales engagements and contributing to proposal development.

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their evolving needs, and identifying opportunities for future AI projects and engagements.

• Quality Assurance: Ensure the quality and accuracy of AI solutions through rigorous testing, validation, and continuous improvement.

• Technical Expertise: Develop a deep understanding of our AI products, machine learning algorithms, and AI-driven solutions. Stay up to date with the latest advancements in artificial intelligence and related technologies.

• Sales Support: Partner with the sales team to identify potential clients and understand their unique requirements. Provide technical expertise to the sales team in positioning our AI solutions effectively.

• Product Demonstrations: Conduct compelling and informative product demonstrations to showcase the capabilities and benefits of our AI offerings. Customize demonstrations to align with each client's industry and use cases.

• Technical Consultation: Act as a trusted technical advisor during the sales process, answering clients' technical inquiries and providing expert insights on integrating AI solutions into their existing systems and workflows.

• Training and Knowledge Sharing: Conduct training sessions and workshops for clients to ensure successful adoption and utilization of our AI products. Share best practices and insights into maximizing AI value.

• Collaboration: Collaborate with the product development team to provide customer feedback and insights, contributing to the improvement and enhancement of our AI solutions.

Supervisory Duties:

This is an IC opportunity

Minimum Education and Experience:

· Bachelor's or master's degree in computer science, Engineering, Data Science, or related technical fields.

· Proven experience as a solutions consultant, AI consultant, or related role, with a focus on AI-driven projects.

· Strong understanding of artificial intelligence, machine learning, and deep learning concepts, algorithms, and tools.

· Proficiency in programming languages is commonly used in AI development, such as Python, R, or Java.

· Excellent analytical and problem-solving skills, with the ability to analyze complex data and translate it into actionable insights and solutions.

· Outstanding communication and presentation skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.

· Project management experience, with the ability to handle multiple projects simultaneously and deliver on time and within scope.

· Customer-centric mindset with a strong focus on delivering value to clients through AI solutions.

· Ability to work collaboratively in cross-functional teams and adapt to a fast-paced, agile work environment.

· Willingness to travel occasionally for client meetings and industry events.

Key Competencies:

• Deep and broad knowledge of Conversational and Generative AI

• Superior presentation skills

• Willing and able to accommodate travel (30-40%)

• Outstanding verbal and written communication skills

• Organized, analytical and creative in approach to eliminate sales obstacles

• Positive, professional attitude

• Self-motivated and passionate about technology

Physical Requirements:

· Sedentary work lifting no more than 10 pounds.

· Occasional lifting, carrying, and standing.

· Frequent hand/eye coordination to operate office equipment.

· Vision sufficient to read computer screens, reports, and related department documents.

· Dexterity to operate computer keyboards and other related office equipment.

· Endurance sufficient to sit and work at a computer for extended periods of time.

· Frequent speech communication and hearing.

Why you'll love it here:

• Unlimited Vacation for exempt employees

• Paid Holidays

• Competitive medical, dental & vision insurance for employees and their dependents

• 401K Retirement Plan

• Stock Options

• Company-paid life insurance

• Health & Flexible Savings Accounts

• Cell phone, gym, and internet reimbursement

• Paid Parental Leave

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Free snacks (Denver, and or Fort Lauderdale)

• Fun events (virtual and in-person)

Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment visa at this time.

Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.

For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/

IntelePeer participates in E-Verify.

https://www.eeoc.gov/poster

At IntelePeer, we value diversity and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

We strive to provide reasonable accommodations to applicants and employees with disabilities to support them in performing the essential functions of their roles.

If you have any questions or need assistance, please contact our Director of Recruiting.