The Senior Account Manager owns a portfolio of Tier 1 and Tier 2 accounts across OneNet Global’s managed IT services, cloud solutions, and cybersecurity offerings. This is a dual retention and revenue role — Senior AMs are expected to deeply understand each client’s business, proactively identify expansion opportunities, and deliver a consistently exceptional client experience. They partner closely with the vCIO/TAM on quarterly business reviews for strategic accounts and serve as a mentor and escalation resource for Account Managers on the team.

This role is part of a newly established Client Success department being built from the ground up under the Director of Client Success. There is genuine opportunity for a motivated person to shape how client success is done at OneNet Global.

This role offers a competitive base salary of $77,000.00 to $85,000.00 annually with OTE of $100,000.00 to $115,000.00.

•      Serve as primary point of contact for a portfolio of Tier 1 and Tier 2 accounts

•      Develop and execute account plans that drive retention and identify upsell opportunities

•      Partner with the vCIO/TAM to prepare and deliver quarterly business reviews (QBRs) for strategic accounts

•      Proactively monitor account health indicators including support volume, contract dates, and relationship signals

•      Own renewal conversations and negotiate contract expansions within approval thresholds

•      Escalate technical issues appropriately and follow through to resolution

•      Maintain accurate CRM records, activity logs, and account health scores in HubSpot

•      Surface upsell and cross-sell opportunities and coordinate with Sales and the vCIO on larger opportunities

•      Mentor Account Managers and provide guidance on complex account situations

•      Represent the client voice internally — bring structured feedback to delivery, product, and leadership

•      3 to 5 or more years in account management, customer success, or B2B sales — managed IT services, cloud solutions, cybersecurity, or technology services strongly preferred

•      Proven track record of hitting retention and upsell targets — be ready to share specific numbers

•      Comfortable leading conversations with business owners, operations leaders, and C-suite contact

•      Strong organizational skills and ability to manage a meaningful portfolio without things falling through the cracks

•      Working knowledge of managed IT infrastructure, cloud services, or cybersecurity solutions

•      CRM proficiency required — HubSpot, Salesforce, ConnectWise, or similar

•      Experience with PSA tools (ConnectWise, Autotask) is a plus but not required