SEM- Personal Shopping

Job Description:

Sales Experience Manager, Personal Shopping

WHO WE ARE:
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group’s portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube.

YOU WILL BE:
The Sales Experience Manager, Personal Shopping leads with a focus on customer service and relationship-building, embodying Bergdorf Goodman's values of Excellence, Imagination & Graciousness. Driving department performance, partnering across teams, and inspiring a high-performing, customer-first culture,
this leader ensures seamless sales experience representing Bergdorf Goodman.

WHAT YOU WILL DO:
● Champion the vision and culture of Bergdorf Goodman while balancing brand loyalty to both BG and respective vendors
● Increase sales growth and overall department performance with company vision and values, partnering with leaders across various functions
● Oversee all merchandise-related operations, including presentation standards, returns, damages, and vendor/merchant communication
● Lead team execution across department functions, identifying and addressing risks or roadblocks
● Contribute to store-wide strategic goals by establishing departmental priorities and building aligned projects
● Partner with Buyers to review business performance and implement action plans to improve results
● Collaborating with Client Development Leads to establish and execute client engagement strategies
● Analyze customer behavior, trends, and feedback—both internal and external—to inform and adapt department strategies (e.g., focus programs)
● Oversee Selling Assistant Program within Personal Shopping ensuring a consistently high performing, highly engaged team.
● Enforce audit compliance and uphold department and stockroom operational controls.
● Lead, develop, and manage team performance to achieve business and service objectives

WHAT YOU WILL BRING:
● 4–6 years of relevant experience, in luxury retail or fashion
● 4-year degree
● Proven track record of achieving business goals
● Experience in building, leading, motivating, and coaching high-performing teams
● A collaborative, “win together” mindset
● Basic proficiency with MS Office Product Suite, advanced proficiency preferred
● Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
● Flexibility to work evenings, weekends, and holidays
● Comfortable working in a remote environment

YOUR LIFE AND CAREER AT BERGDORF GOODMAN:
● Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
● Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
● Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
● An amazing employee discount

SALARY AND OTHER BENEFITS:
The starting salary for this position is between $92,000 – $110,000 annually. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury and would like to request special assistance or an accommodation, please contact the store.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Revised 8/2026

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact candidatesupport@saks.com.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.