Security Analyst, Trust & Safety

Bolster is an AI-powered brand protection and threat detection platform helping companies detect, investigate, and take down phishing and impersonation scams—across web, social, app stores, dark web, and email—before they cause damage. We work with some of the most recognizable brands in the world and are on a mission to eliminate digital fraud at scale. 

As a Security Analyst, Trust & Safety, at Bolster, you'll be part of a team who protect some of the world's largest brands from online phishing and scams. You'll work in a highly dynamic environment reviewing and pursuing enforcement on some of the trickiest online scammers. This is a career defining opportunity to start in a small and nimble team and help shape key features of Bolster's future product portfolio.This role will initially focus heavily on identifying and addressing abuse across social media platforms, with opportunities to expand into additional threat vectors and abuse types over time. 

Please note: this role is open only to candidates currently based in the United States and authorized to work in the U.S. 

• Review the latest threats targeting Bolster's customers and prospects.
• Analyze online content across multiple platforms including web, social media, app stores, website-building platforms, etc.
• Train Bolster's AI engine based on the latest threats.
• Investigate online activity and infrastructure to determine the fraud source.
• Engage with hosting providers, registrars, registries, and platforms to shut down online threats.
• Track ongoing enforcement efforts and content change.
• Provide support and written responses to customer queries and requests via tickets.
• Support sales and customer success teams with threat intelligence for customers and prospects
• Generate monthly and ad-hoc reports summarizing metrics and trends targeting customers and prospects.
•  Respond to security alerts to support issue resolution and minimize the impact of security events.
• Research security issues and work with internal teams to find and track resolution.
•  Help manage and improve the issue-tracking process.
• Create and enhance operational metrics to ensure the security programs are effective.

• Over 1.5 years of related experience, specifically in security operations, incident response and vulnerability management.
• Experience with enterprise-wide technical solution implementations.
• Knowledge of security, development, and network infrastructure.
• Self-motivated and detail-orientated with the ability to work independently as well as function as part of a team.
• Has an analytical mind for problem-solving, abstract thought, and offensive security tactics.
• Has strong interpersonal skills (written and oral communication). Customer support/ email handling would be preferred.
• Security certifications are a plus.
• Experience and openness to 24/7 support of customers at times

Why Bolster?

Bolster builds a next-generation AI-powered fraud prevention and brand protection platform designed to detect and eliminate phishing, impersonation, and online scams at internet scale. Our platform protects enterprises from external digital threats across websites, social media, mobile apps, messaging platforms, and the dark web—helping organizations safeguard their brands and customers from rapidly evolving cyberattacks.

Bolster is trusted by leading global enterprises and Fortune 500 companies that rely on our technology to detect and automatically take down phishing and impersonation attacks in real time.

Our team brings deep cybersecurity expertise with decades of combined experience across leading technology and security organizations. Bolster is backed by leading investors including M12 (Microsoft’s venture fund), Thomvest Ventures, and Crosslink Capital, helping accelerate innovation in AI-driven threat protection.

Our AI and machine learning technology uses deep learning, computer vision, natural language processing, and large-scale threat intelligence to detect malicious infrastructure and automate takedowns with high accuracy and speed.

We also extend our technology to the broader community through CheckPhish (https://checkphish.ai) — a free phishing and scam detection tool used by millions of security researchers, organizations, and consumers worldwide. The platform helps identify fraudulent websites and contributes valuable threat intelligence to strengthen Bolster’s detection models.

Learn more about our culture and values: https://bolster.ai/

What we offer:

-Excellent medical, dental, and vision insurance

-Flexible time off + paid holidays.

-Equity + 401(k) plan