Seasonal Consumer Service Representative

Work from Home Seasonal Opportunity

Looking for a fully remote, work from home role with such renowned brands as Mikasa, Pfaltzgraff, KitchenAid, and Farberware? Come be a part of our national customer service team with all the flexibility of working from home.

Position Summary:

As a member of the team, you will help people every day by taking calls and responding to emails, while actively listening to understand customers' needs, and answering their questions. You will respond to customer inquiries about orders, shipments, and our products representing a variety of brands. You will be an integral part of the team by promoting a positive brand image and delivering an exceptional customer experience.

Essential responsibilities:

• Respond to incoming calls and emails from customers to assist with order processing, product questions and service inquiries about shipment status, item replacements and general inquiries.

• Utilize multiple order systems, websites, and CRM systems to research issues and answer questions.

• Maintaining a positive spirit can do a spirit image for all our brands.

• Other administrative and operational duties as assigned by supervisor.

Qualifications:

• Strong verbal and written communication skills. 

• Familiarity with the expectations of online shopping, shipping, and return processes.

• Customer service or retail experience preferred.

• Call center experience is a plus.

• Excellent critical thinking and problem-solving skills with an attention to detail required.

• Outgoing personality and ability to connect personally with other people is a plus.

Work Environment:

• Full time and part time shifts available.  Saturday AM shifts required in December.

• Training will be provided in a fully remote setting.

• Small team and supportive atmosphere.