Search & Discovery Manager

The Search & Discovery Manager is responsible for defining and executing the enterprise search strategy across digital commerce experiences to improve product discoverability, customer engagement, conversion, and revenue within S-W.com & Pro App. This role owns on-site search performance, search merchandising, relevance optimization, governance, analytics, experimentation, and continuous enhancement of the customer search experience.  

This leader serves as the organization's subject matter expert for on-site search and product discovery, partnering closely with Digital Merchandising, Product, Technology, Analytics, SEO, Content, and Marketing teams to shape the search roadmap and deliver measurable business results. Leverages search analytics, customer behavior insights, and experimentation to identify optimization opportunities, improve product discoverability, and reduce friction throughout the customer journey. Owns search performance measurement, executive reporting, and business case development, translating insights into strategic recommendations that inform investment decisions, platform enhancements, and long-term growth initiatives.  

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and 
reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Role is eligible for employees to work from our Global HQ in Cleveland, Ohio or remote.

Responsibilities

Search Optimization & Merchandising  

• Establish governance, standards, and best practices for search experiences, including management of search relevance, ranking logic, synonym management, keyword mappings, redirects, facets, filters, and search rules to improve product discoverability and customer experience.  
• Develop and execute on-site search and search merchandising strategies aligned to customer needs, business priorities, and key customer segments, continuously optimizing the search experience based on performance data, customer behavior insights, and emerging trends.  
• Leverage type-ahead searches, trending search terms, customer query behavior, and voice-of-customer insights to identify unmet customer needs, optimize search relevance, and improve product discoverability and conversion.  
• Monitor and reduce zero-result searches through query analysis, redirects/synonyms, taxonomy improvements to increase search conversion and engagement.  
• Drive continuous improvement of search and product discovery experiences by leading testing and optimization efforts across search results, filtering, and facet navigation, leveraging performance insights to improve relevance, customer decision-making, and business outcomes.  
• Partner with Marketing, SEO, Content, and Digital Merchandising teams to leverage customer search insights, align on-site and organic search strategies, and balance customer relevance with business objectives to improve discoverability, engagement, and revenue.  
• Collaborate with Product, Technology, and cross-functional stakeholders to prioritize and deliver search enhancements, optimization initiatives, and platform capabilities that improve customer experience, search performance, and business outcomes.  

• Evaluate, test, and implement AI-powered search and discovery capabilities, including natural language search, semantic search, generative experiences, and personalization features.  

   

Analytics & Performance Management  

• Define, monitor, and report on key search performance KPIs, leveraging data analysis, customer behavior insights, and testing to identify optimization opportunities and measure business impact.  
• Develop executive and cross-functional reporting, insights, and business cases that inform investment decisions, platform enhancements, and search optimization priorities, including search-attributed revenue, conversion, engagement, and zero-results performance.  

Qualifications

Required:

• Bachelors Degree or equivalent experience
• 3-5 years of experience in eCommerce, search, digital merchandising, product discovery, or related disciplines.  
• Strong analytical skills with experience utilizing search and behavioral data to drive decisions.  
• Experience influencing cross-functional teams and delivering initiatives through matrixed organizations.  
• Excellent communication and stakeholder management skills.  

Preferred: 

• 3-5 years of experience in eCommerce, search, digital merchandising, product discovery, or related disciplines.  
• Experience managing enterprise search platforms such as Algolia, Adobe Commerce Live Search, Constructor, Bloomreach or similar technologies.  
• Strong analytical skills with experience utilizing search and behavioral data to drive decisions.  
• Experience influencing cross-functional teams and delivering initiatives through matrixed organizations.  
• Excellent communication and stakeholder management skills.  
• Experience developing business cases and presenting recommendations to senior leadership.

Travel

• 10-20%

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.