Scheduler / Service Coordinator

📅 Scheduler / Service Coordinator 🏥

🌍 Now partnering with a reputable, established US home-care provider!

📍 Remote — supporting Washington, D.C., USA | ⏰ Full-time | 🕐 Aligned with US operations (some evenings/weekends)

Are you a calm, organized professional who thrives in a fast-paced, high-volume calling environment? ☎️ We're looking for a Scheduler / Service Coordinator to coordinate schedules between clients and Care Professionals, ensuring every service hour stays covered! ✨

📋 The Role

This is a fast-paced, telephone-based position responsible for coordinating schedules between clients and Care Professionals, responding to cancellations, resolving scheduling issues, and ensuring all agreed service hours remain fully covered. You'll communicate regularly with clients, families, Care Professionals, and the wider management team — requiring excellent judgement, attention to detail, and the ability to stay calm under constantly changing priorities.

📋 Responsibilities

👉 Create, manage and maintain accurate client and Care Professional schedules
👉 Match Care Professionals with clients based on availability, skills, requirements & continuity of care
👉 Make approximately 60–80 inbound/outbound calls per day 📞
👉 Respond quickly to sickness, cancellations, uncovered shifts & last-minute changes
👉 Contact available Care Professionals and secure replacement cover
👉 Maintain contingency plans to support 100% coverage of scheduled service hours
👉 Monitor, document and update scheduling activity within the company's software system
👉 Resolve scheduling concerns raised by clients, families & Care Professionals
👉 Maintain accurate client, employee and service records
👉 Communicate important operational updates and concerns to management
👉 Build professional relationships with clients, families & Care Professionals 🤝
👉 Understand client needs and identify opportunities to retain or increase service hours
👉 Protect confidential client and employee information 🔒
👉 Provide clear handovers and ensure outstanding matters are followed through
👉 Support evening and weekend scheduling requirements when necessary

✅ Requirements

🔹 1+ year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service, or similar
🔹 Excellent spoken and written English
🔹 Confident, natural, professional telephone manner
🔹 Comfortable in a high-volume calling environment (circa 60–100 calls/shift)
🔹 Strong organisational, prioritisation & problem-solving skills
🔹 Ability to make sound decisions quickly and remain composed under pressure
🔹 Excellent attention to detail and record-keeping ability
🔹 Strong working knowledge of Microsoft Word, Excel & general office systems 💻
🔹 Ability to communicate professionally with clients, families, Care Professionals & senior management
🔹 Willingness to work hours aligned with US business requirements
🔹 Reliable broadband connection and professional home-working environment (if remote)

🌟 Highly Advantageous

✨ Home-care, healthcare, or medical scheduling experience
✨ Workforce-management or shift-planning experience
✨ Experience supporting US customers or businesses 🇺🇸
✨ BPO, contact-centre, or high-volume customer-service experience
✨ Experience using scheduling, CRM, or workforce-management software

🎯 What Success Looks Like

✅ Scheduled service hours remain fully covered
✅ Cancellations and uncovered shifts resolved quickly
✅ Client and Care Professional records remain accurate and current
✅ Clear, professional communication delivered to all stakeholders
✅ Scheduling problems handled calmly and effectively
✅ Opportunities to retain or increase service hours identified
✅ Consistently high standards maintained across demanding call volumes

🎁 The Offer

🏥 Opportunity to support an established US home-care operation
🎯 Responsible, varied position with direct impact on clients and Care Professionals
🌍 International working environment
🤝 Supportive relationship with the Owner and Operations Management Team
📈 Long-term opportunity for a dependable, high-performing professional

📩 Ready to keep essential home-care services running smoothly? Apply now!

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