Job Description​

The Scheduler coordinates and schedules patient appointments within a healthcare facility. The responsibilities of this position include answering phones, scheduling appointments, completing patient registration, and verifying insurance. The Scheduler collaborates with clinic staff, leadership, and physicians. The Scheduler exemplifies the core values of the health system by providing exceptional customer service to all patients.

Schedule: Full Time 8:00am-4:30pm

Key Responsibilities:

• Answer Phones: Answer patient scheduling calls, handle patient inquiries, and follow clinic processes for forwarding calls

• Schedule Appointments: Schedule office visits and in-office tests, procedures, or services in adherence with department guidelines. Provide instructions and education regarding preparation for tests and procedures as needed.

• Patient Registration: Collect patient registration information, including demographics and insurance information

• Insurance Verification: Verify patient insurance eligibility according to policies

• Prior Authorization: Obtain pre-certification for office visits prior to scheduling as required by payor

• Customer Service: Provide exceptional customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS

Job Requirements

Applicable Experience:

Job Details

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.