SAP Product Delivery Transition & Support Enablement Engineer, LATAM

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a SAP Product Delivery Transition & Support Enablement Engineer, LATAM. This is a remote position and can be based anywhere in Brazil.

Position Summary

This role is a SAP Product Delivery Transition & Support Enablement Engineer, LATAM in our Global Product Development group supporting Latin America.

The primary responsibility for this role focuses on supporting the successful rollout and transition of SAP Brazil Tax Reform tax, legal, and regulatory changes from Global Product Delivery (GPD) to Global Support Delivery (GSD), AMS for unified clients, and Professional Services (PS) and supporting client transitions to post-go-live stability.  This role ensures effective internal knowledge transfer, develops technical and client-facing documentation, and supports hypercare activities to ensure smooth operational continuity.  The primary responsibility of this position is to coordinate, document, and operationalize the transfer of knowledge, processes, and technical ownership required to ensure a seamless transition of SAP Brazil Tax Reform deliverables, support models, and long‑term maintenance activities.

Essential Duties and Responsibilities

Transition Ownership & Coordination - Facilitate knowledge transfer (KT) from delivery teams into Support, AMS, and PS organizations.

• Support the transition of SAP Brazil Tax Reform development activities from GPD to internal support teams.
• Coordinate cross‑functional transition activities across GPD, GSD, AMS, L4 Support, QA, and Product teams.
• Develop and maintain detailed transition plans, timelines, and deliverables to ensure a structured and predictable transition process.
• Track transition progress, identify risks, and escalate issues to leadership with mitigation recommendations.
• Partner with L4 Support, AMS, and PS teams to ensure readiness for post‑transition support

Knowledge Transfer & Documentation - Own the creation, consolidation, and validation of all technical and functional documentation required for internal teams to support ongoing operations.

• Schedule and facilitate structured Knowledge Transfer (KT) sessions from GPD to L4 Support, AMS, and GSD teams.
• Produce internal technical documentation, support playbooks, triage guides, and process workflows.
• Ensure documentation covers Brazil Tax Reform processes, configuration, integration points, and support scenarios.
• Support the creation of client‑facing product delivery documentation.

Support Enablement - Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution.

• Support triage efforts for pre-and-post-go-live issues and coordinate with cross-functional teams.
• Assist with client cases, providing subject matter support and guidance.
• Support the development of triage processes, escalation paths, and case‑handling guidelines.
• Assist with hypercare planning, including triage leadership, case assistance, and issue resolution coordination.

Scrum, Solution Design & QA Support - Support Scrum teams by contributing to solution design through QA validation.

• Assist Scrum teams with solution design, functional clarification, and quality assurance alignment.
• Support Scrum team in review of user stories, acceptance criteria, and functional specifications to ensure GSD readiness.
• Support QA teams by contributing to test strategy development and reviewing test plans for completeness.
• Validate that transitioned requirements are fully understood and executable by GSD teams.
• Serve as a subject authority on how LATAM legislative changes are configured, processed, and maintained within SAP solutions.

Cross‑Functional Collaboration

• Act as a liaison between Business Solutions Americas Scrum and Kanban teams, GPD, GSD, AMS, QA, and Support teams.
• Facilitate problem‑solving discussions to resolve gaps in documentation, process clarity, or technical understanding.
• Ensure consistent communication of transition status, risks, and dependencies to leadership and stakeholders.

Process Improvement & Operational Maturity

• Contribute to the development of knowledge‑sharing frameworks, diagnostic tools, and continuous improvement initiatives.
• Identify opportunities to streamline transition processes and strengthen long‑term support capabilities.

Location

• Remote – Brazil (preferred São Paulo region)

Education

• Bachelor’s degree in computer science, Accounting or financial background, or equivalent experience.

Experience  

• SAP Experience 10+ years in FI, MM, or SD
• Experience supporting SAP environments in LATAM or Brazil‑specific tax and regulatory contexts.
• Familiarity with Brazil Tax Reform topics (IBS, CBS, and upcoming regulatory changes).
• Experience working with SAP support processes, AMS, L4, or product development teams.
• Background in transition management, knowledge transfer, or cross‑functional coordination preferred.
• Experience with SAP configuration, functional analysis, or technical troubleshooting
• Experience working in Agile/Scrum environments is a plus.

Skills  

• Strong ability to develop clear, structured documentation (process flows, KT materials, support guides).
• Excellent analytical and problem‑solving skills.
• Ability to manage multiple initiatives simultaneously.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work effectively in a global, virtual team environment.
• Must be a strong Self‑starter with strong organizational discipline and reliable internet connectivity.
• Bilingual Portuguese/English (written and conversational).
• Ability to work calmly and professionally in high‑pressure situations.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients with high satisfaction.

Desired Qualifications

• AGILE methodology experience a plus
• JIRA experience a plus
• ABAP/Debugging knowledge a plus
• SAP debugging or ABAP familiarity a plus
• Reliable internet

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  
• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 
• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 
• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.