Salesforce Solution Specialist

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose:

The Salesforce Solution Specialist, exists to provide technical leadership for the design, development, and implementation of Salesforce solutions that support The Salvation Army in Canada. This role ensures that solution architecture, integrations, security, and system customizations are aligned with organizational goals and operational requirements. By guiding technical direction and influencing development teams, the Specialist helps deliver secure, scalable, and effective technology solutions that enhance efficiency and enable The Salvation Army in Canada to better serve communities across the country.

Key Accountabilities:

• Influence the architecture and design of Salesforce solutions to ensure scalable, secure, and effective technology outcomes.

• Guide the development and deployment of technical components, including integrations, security frameworks, and solution customizations.

• Influence the squad by providing technical direction and promoting best practices across assigned capabilities.

• Design solutions that align business requirements with long-term organizational and technology objectives.

• Drive the successful implementation of Salesforce capabilities by supporting technical decision-making throughout the development lifecycle.

• Coordinate agile activities across the squad to ensure consistent, high-quality solution delivery.

• Ensure that security, integration, and customization requirements are incorporated into solution designs and deployments.

• Support the development team in resolving complex technical challenges and maintaining platform integrity.

• Advance organizational technology goals by delivering innovative, reliable, and sustainable Salesforce solutions that enhance operational effectiveness for The Salvation Army in Canada.

Education and Experience Qualifications

• A university degree in computer science or approved equivalent combination of education and experience.

• Salesforce Certification required.

• 5-10 years of experience in Salesforce solutions, including large-scale implementations, solution and technical architecture, cloud technologies, security, data management, and application design and development within complex enterprise environments.

• Expert knowledge of Salesforce best practices, methodologies, and technologies.

• Strong experience designing, developing, and configuring solutions within Salesforce Nonprofit Success Pack (NPSP) and Experience Cloud.

• Advanced technical communication skills, including the ability to effectively present complex architectural concepts, strategies, and recommendations to technical audiences.

• Demonstrated ability to analyze business requirements and translate them into scalable, cloud-based technology solutions that support organizational objectives.

• Comprehensive understanding of data-driven integrations, including APIs, web services, ETL processes, batch jobs, and enterprise integration patterns.

• Thorough knowledge of Salesforce data models, user interface frameworks, and process automation tools to support effective solution design and delivery.

• Experience working with modern cloud platforms, Salesforce ISV solutions, and other Salesforce cloud technologies in complex technology environments.

• Strong interpersonal, analytical, and problem-solving skills, with a self-motivated, results-oriented approach; experience within the non-profit sector is considered an asset.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.