This is a remote position.

About the Role

As a Salesforce Developer on the CS & Ops team at Indeed, you will support the unified work architecture powering post-sales support and operational excellence, including Salesforce Service Cloud, case management, omnichannel support, knowledge management, agent assist tooling, and operational analytics. You will work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations. This role also includes participation in the team's DFR and weekly Ops Review process as a core team responsibility. This role requires a strong focus on platform reliability, operational excellence, and collaboration with cross-functional teams.

What You'll Do

Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.

Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.

Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.

Collaborate with cross-functional teams to ensure platform stability and continuous improvement.

What You'll Need

Salesforce development experience with Apex.

Lightning Web Components (LWC).

Salesforce Flows.

Salesforce Service Cloud.

Production Salesforce support and troubleshooting.

Operational and incident ownership.

Monitoring and incident management.

Salesforce integrations, including Omnichannel.

Experience with data integrations (SFDC to Snowflake).

Omnichannel and case management experience.

Automation patterns and best practices.

Routing and orchestration experience.

DFR-like experience (Daily Fatal/FRR Review).

Experience with observability and monitoring platforms.

AI and agentic Salesforce experience.

Salesforce to Snowflake integrations specifically.

Why Aspire

In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation.

• Be part of a remote-first organization where flexibility is embraced.
  

• Work and learn alongside talented engineers and technology leaders.
  

• Explore opportunities to learn and grow through technical and non-technical training programs.
  

• Gain global exposure by working on products with international teams and clients.
  

• Attend virtual and in-person international technology conferences to expand your knowledge and network.
  

• Nursery reimbursement benefit and Aspire Wellness Program.
  

• Exposure to working in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.