Salesforce Administrator

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

As System Administrator III, you’ll play a vital role at CRG Thermo Fisher Scientific. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platforms, gathering requirements and feedback, designing scalable best practice solutions, maintain system administration, and assist our end users. Our Salesforce user experience is of great importance to us; therefore, this role should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The System Administrator III should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Qualifications and Background

• Advanced Degree plus 3 years of experience, or Bachelor's Degree
• Strong Salesforce product knowledge with Salesforce Certifications and at least 5+ years’ of Salesforce Administration hands-on experience with Salesforce Sales Cloud.
• Certified Salesforce Administrator
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder

Knowledge, Skills, and Abilities

• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions 
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels.
• Translating requirements into technical solutions
• Experience in change management and governance.
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes.
• DevOps/release management experience
• Strong analytical and troubleshooting skills
• Experience supporting team members