Sales Support Specialist ELT & K-12, EMEA

We believe in the power and happiness of learning

At Cengage Group, our team members play a vital role in empowering students worldwide to discover the power and happiness of learning. We are united by a shared mission—driving innovation that transforms millions of lives through education.

Our culture values inclusion, engagement, and discovery

Our success thrives on a vibrant culture where inclusion is key. We celebrate diverse perspectives at every level, ensuring all employees feel inspired to share their ideas and bring their true selves to work. Through coordinated programs, benefits, and initiatives, we foster an encouraging environment daily.

Role Overview:

We are looking for a proactive and diligent Sales Support Specialist to join our ELT and K-12 UK and Europe team. The role will support the sales function by managing leads, maintaining CRM data, generating reports, and ensuring effective follow-up on customer interactions and visits.

This position is key to improving sales efficiency, pipeline visibility, and overall customer engagement.

Key Responsibilities:

• Develop and maintain a strong understanding of the product portfolio to effectively support sales activities and customer queries.
• Manage incoming leads, ensuring accurate qualification, timely follow-up, and accurate assignment.
• Ensure accurate and up-to-date management of all accounts, opportunities, and customer records in Salesforce CRM.
• Build, update, and maintain opportunities in Salesforce, ensuring full visibility of the sales pipeline.
• Open, manage, and follow up on cases in Salesforce, ensuring timely resolution and accurate documentation.
• Support sales representatives in coordinating and scheduling customer visits, including agenda coordination and logistical follow-up.
• Record, document, and follow up on sales visits and customer interactions.
• Manage product samples, including requests, tracking, and delivery follow-up.
• Request and coordinate access to digital products and platforms for customers and internal teams.
• Assist the sales team with pipeline oversight, forecasting, and overall CRM maintenance.
• Develop and manage reports and dashboards in Salesforce and Power BI to aid decision-making and track performance.
• Assist in the organization of events, and support lead flow in coordination with sales and marketing team.

Requirements:

• Minimum C1 level of English (written and spoken).
• Experience using Salesforce CRM or similar CRM platforms.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong communication skills and a collaborative approach to working with others.
• Previous experience in sales support, operations, or similar roles (preferably in ELT, education, or B2B sales).

Desirable Skills:

• Experience in education or ELT sector.
• Understanding of sales pipelines and lead lifecycle management.
• Basic knowledge of data analysis or Excel advanced functions.
• Experience in developing reports and dashboards using Power BI
• Proactive approach with strong initiative and ownership.
• Creative thinking and a problem-solving attitude, with the ability to suggest improvements and work independently when needed.

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.