Sales Support Specialist (Airfreight & Seafreight)

About Expedock

We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.

Who We Need

Looking for a gateway to an exciting role that's a far cry from your average desk job? Are you detailed-oriented, skilled in logistics, and itching to join a tech-driven venture? If so, you are the Freight Validator we've been looking for. We need your keen eyes and logistical prowess on our team. As our Freight Data Validator, you'll use our groundbreaking tech to handle more customers, meet greater challenges, and stretch your capabilities - all with a fraction of the effort.

Job Description

• Rates Management: Manage the Entry of Rates from carriers and suppliers that will be provided to customers.
• Quotation Management: Prepare and manage complex quotations, ensuring accuracy and alignment with client needs.
• Client Communication and Relationship Building: Act as a liaison between the sales team and clients, providing timely updates and ensuring customer satisfaction.
• Contract Management: Oversee the management of contracts with carriers, ensuring all terms are met and renegotiating as necessary to reflect market changes.
  

Qualifications

• Experience working in freight forwarding, shipping line, or brokerage firms, either locally or internationally
• Familiar with shipping documents (BOLs, AWBs, PKLs, invoices, etc.)
• Detail-oriented with experience in data entry and data validation tasks
• Comfortable with modern software, technology, and computer systems
• Familiarity with Transport Management Systems (TMS), especially Cargowise or Magaya
• Graduate of Customs Administration or similar degree program
• Licensed customs broker
• Ability to effectively communicate ideas clearly and concisely in English, both in speaking and writing (C1)
• Client management experience is a plus

Remote Work Technical Requirements

Must be able to provide and support their own computer hardware, software, and internet. The minimum technical requirements for remote work at Expedock are the following:

• PC Hardware (Windows) with ≥ 8GB RAM
  • Intel Core i5 6th gen or above
  • AMD Ryzen 3 or above
• Internet Service
  • Minimum speed of 25 mbps
  • Uninterrupted internet connection is a requirement for this remote work position.
• Available HDD Space
  • 50 GB
• Microsoft Suite (Excel, Word, and Powerpoint)

Why Expedock

• HMO & Leave Credits: Stay protected with healthcare benefits and use accrued leaves by your third month
• Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
• Seamless Onboarding & Training: Get up to speed quickly with a structured program and client specific training designed to make you a subject matter expert in your assigned workflows.
  

Candidate Data & Privacy Notice

By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:

• Evaluate your qualifications and suitability for current and future roles
• Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
• Maintain talent pools for future opportunities, where permitted by law

We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.