Sales Support Representative

Description

In this position the Broker Agent Service Analyst will play a key role in supporting Medicare & Retirement Agent On-Boarding by analyzing and processing new and existing agent requests. You will provide exceptional customer service to all internal staff and external customers. In this role you will become responsible for some level of complex processing in addition to developing expertise related to processing applications and contracts through to completion.

Primary Responsibilities:

• Ensure that all contracting credentials and other necessary documents are in good order for processing

• Perform analysis of submitted material for completeness and accuracy, analyzing credentials and documentation for eligibility

• Ensure submitted paperwork is compliant and adheres to all federal and state laws and regulations.

• Identify risks or issues and assess / implement alternate solutions through thorough understanding of the process and the related laws/compliance guidelines.

• Monitor the day-to day activity and keep agent and other stakeholders informed of relevant information or lack thereof

• Participates in interdepartmental team efforts, such as implementation of updates to the production system.

• Ability to analyze and suggest improvements to our overall process to improve efficiency and stakeholder experience

• Responsible for maintaining accepted department standards of production and quality.

• Learn detailed business process and procedure

• Perform reporting analysis and make recommendations for process improvement

• Perform other related duties as required to achieve the goals and objectives of the company and department

Requirements:

• Associate’s degree or High School Diploma/GED with 1+ year of experience in a production or analyst role

• 1+ years of experience in a production or analyst role

• Previous experience using multiple computer programs simultaneously to enter, review, and verify information.

• Ability to use MS Outlook for calendar management, meetings, e-mailing, and managing e-mail folders

• 2+ years of experience with Microsoft Office, including Word, Excel and Outlook

Preferred Requirements:

• Customer care experience in the healthcare industry

• Bachelor’s degree

• Knowledge of insurance industry, compliance, licensing or claims experience

Skills

Sales support, Customer service

Additional Skills & Qualifications

• Associate’s degree or High School Diploma/GED with 1+ year of experience in a production or analyst role

• 1+ years of experience in a production or analyst role

• Previous experience using multiple computer programs simultaneously to enter, review, and verify information.

• Ability to use MS Outlook for calendar management, meetings, e-mailing, and managing e-mail folders

• 2+ years of experience with Microsoft Office, including Word, Excel and Outlook

Preferred Requirements:

• Customer care experience in the healthcare industry

• Bachelor’s degree

• Knowledge of insurance industry, compliance, licensing or claims experience

Experience Level

Intermediate Level

This is a Contract position based out of Minneapolis, MN.

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 13, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.