Sales Process Specialist-2

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Responsibilities:

• Supports a specifically defined product line; validates & converts sales lead programs; maintains sales incentive stats, targeted campaigns and assists with specific business segment development

• Executes moderately complex tasks within a process or sub process ensuring that performance goals for that process are met; performs tasks in accordance with the performance metrics for that given process

• Facilitates New Customer set-up; gathers and provides various forms for purpose of sale or account retentions (e.g. W9, COIs, etc.)

• Strong collaboration with customers and intercompany staff on dealing with issues; liaison between sales and business support/central function teams; may coordinate supplies and coverage for sales road shows

• Distributes customer communications following sale and install; resolves complex or unusual requests and problems that may require a customized response; communicates solutions/information to the customer

• Reviews, edits, organizes and maintains proposal-related documents on the SharePoint site including requests for proposal, specifications and other supporting documentation for opportunities; generates proposals for existing customers and follows up based on direction of sales team

• Account management support; ensures CRM and process data is accurate for reporting; runs periodic CRM opportunity tracking reports and other ad hoc reports as requested; updates CRM data at the direction of team members and self

• Job package review, submission and tracking; supports and processes RMA requests

• Other duties as assigned

General Responsibilities:

• Maintaining a thorough understanding of company products, services, and policies

• Collaborating with other departments to improve overall customer experience

• Following up with customers to ensure satisfaction with products and services

• Staying updated on industry trends and competition to provide valuable insights to the sales team

• Contributing to team effort by accomplishing related tasks as needed.

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

• Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

• Strong analytical skills with the ability to interpret complex data.

• Proficiency in sales tools and software (e.g., SalesForce, CRM systems).

• Excellent written and verbal communication skills.

• Ability to work independently and collaboratively with cross-functional teams.

• Strong negotiation and closing skills.

• Knowledge of market research and competitive analysis techniques.

• Ability to develop and implement sales strategies and plans

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.