Sales & Operations Specialist
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AI Summary
The specialist will manage sales, customer inquiries, and scheduling for a mobile pet grooming business. They are responsible for optimizing routes for groomers and maintaining accurate customer and pet data records.
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
At Bark & Mane of East Denver (formerly Aussie Pet Mobile of East Denver), we want to be your pet’s well-being partner for life. As a key member of our team, we are seeking a talented and committed individual to be the operational backbone of our fast-growing mobile pet grooming business. You will be a visible core part of the team, assisting our customers in selecting the right services for their pets, coordinating schedules, optimizing routes, and delivering a seamless, safe, one-on-one experience for pets and their owners. This role is perfect for someone who loves selling, organization, problem-solving, and keeping everything running smoothly.
We Offer
We Offer
- Base hourly rate paid biweekly plus overtime
- Monthly competitive performance bonuses
- Paid sick leave
- Paid ongoing training and mentorship opportunities to enhance your skill set and advance your career
- Employee recognition through company events, swag, and additional incentives
- Steady, valuable work
- An awesome team to work with!
Responsibilities
- Sales: Professionally and confidently assist leads and existing customers in obtaining optimal services for their pets' health and well-being. Assist with marketing and grassroots partnership efforts to grow our recurring customer base organically
- Customer Service: Handle incoming calls, emails, and texts, schedule appointments, and address customer inquiries regarding mobile grooming services. Multi-task on an ongoing basis to ensure all key responsibilities are managed in an efficient, high-quality manner
- Schedule Optimization: Plan efficient daily routes for groomers, minimizing travel time for on-time arrivals and maximizing productivity
- Data Management: Maintain accurate lead and customer records, including pet information, contact details, and grooming history in various online systems. Proactively identify issues and trends for improved performance
- Problem Solving: Resolve scheduling conflicts, address customer concerns, and provide support for groomers in the field
Requirements
- 2 years+ of sales and customer care experience. Pet care industry experience as a bather, groomer, dispatcher, or receptionist with proven knowledge of pet breeds and care is a definite plus
- Exceptional written and verbal communication and interpersonal skills to professionally support customers, groomers, and owners
- Strong organizational, analytical, and time-management abilities to calmly, accurately, and efficiently handle daily duties
- Customer service orientation to resolve inquiries and problems promptly, accurately, and with strong customer focus
- Intermediate knowledge of Microsoft Word and Excel
Bark & Mane - Overview
- We've practiced a higher standard of mobile pet grooming care since 1996. We are proud that all our groomers are American Kennel Club (AKC) Certified to bring top-tier safety and grooming standards to every appointment.
- Our custom-designed mobile pet grooming vans come equipped by Wag N' Tails with a clean battery-powered system to provide air conditioning, heating, electricity, and water. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.
- At Bark & Mane of East Denver, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.
- We launched our business in early 2025 and are proud of our growing track record of loyal, satisfied customers and our strong team that is helping us become the top provider of premium mobile pet grooming services in Denver. Come be a part of our growth story!
Bark & Mane - Hiring Process
- A video interview within 5 business days of application
- An in-person interview with the owners (if local)
- A conditional offer letter based on a clean Criminal Background Check
- Full orientation with the owners during the first month
This is a remote position.
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