The specialist will manage sales, customer inquiries, and scheduling for a mobile pet grooming business. They are responsible for optimizing routes for groomers and maintaining accurate customer and pet data records.
Benefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
At Bark & Mane of East Denver (formerly Aussie Pet Mobile of East Denver), we want to be your pet’s well-being partner for life. As a key member of our team, we are seeking a talented and committed individual to be the operational backbone of our fast-growing mobile pet grooming business. You will be a visible core part of the team, assisting our customers in selecting the right services for their pets, coordinating schedules, optimizing routes, and delivering a seamless, safe, one-on-one experience for pets and their owners. This role is perfect for someone who loves selling, organization, problem-solving, and keeping everything running smoothly.
We Offer
Base hourly rate paid biweekly plus overtime
Monthly competitive performance bonuses
Paid sick leave
Paid ongoing training and mentorship opportunities to enhance your skill set and advance your career
Employee recognition through company events, swag, and additional incentives
Steady, valuable work
An awesome team to work with!
Responsibilities
Sales: Professionally and confidently assist leads and existing customers in obtaining optimal services for their pets' health and well-being. Assist with marketing and grassroots partnership efforts to grow our recurring customer base organically
Customer Service: Handle incoming calls, emails, and texts, schedule appointments, and address customer inquiries regarding mobile grooming services. Multi-task on an ongoing basis to ensure all key responsibilities are managed in an efficient, high-quality manner
Schedule Optimization: Plan efficient daily routes for groomers, minimizing travel time for on-time arrivals and maximizing productivity
Data Management: Maintain accurate lead and customer records, including pet information, contact details, and grooming history in various online systems. Proactively identify issues and trends for improved performance
Problem Solving: Resolve scheduling conflicts, address customer concerns, and provide support for groomers in the field
Requirements
2 years+ of sales and customer care experience. Pet care industry experience as a bather, groomer, dispatcher, or receptionist with proven knowledge of pet breeds and care is a definite plus
Exceptional written and verbal communication and interpersonal skills to professionally support customers, groomers, and owners
Strong organizational, analytical, and time-management abilities to calmly, accurately, and efficiently handle daily duties
Customer service orientation to resolve inquiries and problems promptly, accurately, and with strong customer focus
Intermediate knowledge of Microsoft Word and Excel
Bark & Mane - Overview
We've practiced a higher standard of mobile pet grooming care since 1996. We are proud that all our groomers are American Kennel Club (AKC) Certified to bring top-tier safety and grooming standards to every appointment.
Our custom-designed mobile pet grooming vans come equipped by Wag N' Tails with a clean battery-powered system to provide air conditioning, heating, electricity, and water. We prioritize eco-friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.
At Bark & Mane of East Denver, we offer a 100% cage-free, one-on-one grooming experience—all in the convenience of our clients' driveways.
We launched our business in early 2025 and are proud of our growing track record of loyal, satisfied customers and our strong team that is helping us become the top provider of premium mobile pet grooming services in Denver. Come be a part of our growth story!
Bark & Mane - Hiring Process
A video interview within 5 business days of application
An in-person interview with the owners (if local)
A conditional offer letter based on a clean Criminal Background Check
Full orientation with the owners during the first month
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
