Sales Operations Program Manager

About the Role

We’re looking for a highly organized, people-focused Sales Operations Program Manager to lead and coordinate key sales development initiatives across our organization. In this role, you’ll strengthen sales disciplines, enhance onboarding experiences, and ensure consistent adoption of training, systems, and processes across both service and project sales teams.

If you thrive at the intersection of training, operations, and project management—and you love helping sales teams perform at their best—this role is for you.

What You’ll Do

• Coordinate and execute sales training programs, including the rollout and reinforcement of the Sandler sales methodology
• Develop, implement, and continuously improve structured onboarding programs for new service and project sales representatives
• Partner with sales leadership to ensure new hires ramp quickly and consistently
• Support ongoing training and reinforcement of sales systems, tools, and processes to drive adoption and efficiency
• Collaborate cross-functionally with leadership, operations, finance, and training teams to align sales initiatives with business goals
• Track, monitor, and report on training effectiveness, onboarding progress, and adoption of sales disciplines
• Identify performance gaps and recommend scalable solutions to improve productivity and results
• Standardize best practices across teams to create a consistent, repeatable sales process
• Manage timelines, communications, and deliverables for multiple concurrent sales enablement projects

What You Bring

• 2+ years of experience in project management, sales enablement, or sales operations
• Experience supporting or implementing formal sales methodologies
• Strong organizational and project management skills with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, with the ability to influence across teams
• Experience developing training programs or onboarding processes
• Proficiency with CRM systems and sales tools (e.g., Salesforce or similar) and Microsoft Office
• Analytical mindset with the ability to measure and improve program effectiveness
• Ability to balance strategic thinking with hands-on execution
• Self-starter who thrives in a fast-paced, evolving environment
• Passion for developing people and improving sales performance
• Ability to travel occasionally (approximately 5%)

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.