Sales Engineer

The Business

The Amino24i Group is a privately owned UK-headquartered SaaS and hardware technology business offering B2B video streaming and media delivery solutions through two synergistic divisions: 24i and Amino. Amino24i serves broadcasters, Pay TV operators, OTT providers and enterprises seeking to deliver high-quality live and on-demand video across any screen, anywhere in the world. The Group operates globally with offices and employees in strategic locations across Europe, North America and Asia. The Group is privately owned, having been recently acquired by Sapphire Technology Group.

Headquartered in London, Sapphire was founded in 2026 by veteran Technology executive Keith Todd to help technology businesses worldwide transform into high-growth organizations with strong cultures. Sapphire is assembling a team of expert consultants to support best-practice transformation of the technology businesses it invests in, driving growth through the implementation of strong culture, goals focused leadership and end-to-end business and finance operating systems for data-driven decisions.

Position Overview

The Sales Engineer will serve as a trusted technical advisor to both prospective and existing customers throughout the  full customer lifecycle. You will collaborate closely with Sales, Product, and Delivery teams to translate business requirements into technical solutions, manage technical relationships, ensure customer success, and contribute to ongoing revenue growth.

This role requires a strong blend of technical knowledge, consultative skills, and commercial awareness in the video  streaming, OTT, or Pay TV industry. The role is US-based with responsibility across the full Americas region.

Key Responsibilities

Pre-Sales & Solution Consulting

• Support the Sales team during discovery, qualification, and proposal stages across the Americas.
• Lead technical presentations, product demonstrations, and solution workshops.
• Analyze customer requirements and design solutions leveraging 24i’s products and services.
• Build strong trusted relationships with technical stakeholders on the customer side.
• Collaborate with Product and Engineering teams to scope integrations and custom developments.

Customer Management

• Serve as the primary technical point of contact for assigned accounts post-sale.
• Support customer onboarding and initial implementation in coordination with Delivery teams.
• Provide ongoing technical guidance and solution optimization recommendations.
• Proactively identify growth opportunities within existing accounts.
• Facilitate issue resolution working across internal teams.

Internal Collaboration

• Provide feedback to Product Management on customer needs and market trends.
• Contribute to product positioning, RFP responses, and commercial proposals.
• Document and share best practices, deployment models, and solution architectures.

Qualifications & Experience

• 5+ years of experience in a Sales Engineer, Solutions Architect, or similar role.
• Solid understanding of video streaming technologies, OTT workflows, and Pay TV ecosystems.
• Familiarity with technologies such as: Video encoding, DRM, CMS, CDN, ABR (HLS/DASH), SSAI/CSAI, metadata management, content syndication. 
• Experience working with cross-platform streaming (Web, iOS, Android, Smart TVs, Roku, Apple TV, Fire TV, etc.).
• Comfortable working with API documentation, integration processes, and technical troubleshooting.
• Ability to engage both technical and non-technical audiences effectively.
• Strong customer relationship management and problem-solving skills.
• Excellent communication, presentation, and organizational abilities.
• Experience working in an international SaaS or video technology company is a plus.
• Bachelor’s degree in Computer Science, Engineering, or related field preferred.
• Fluency in English required; Spanish and/or Portuguese are a strong plus for coverage across LATAM.

What We Offer

• Opportunity to work with leading media and Pay TV companies across the Americas region.
• Collaborative, international work environment with an innovative product suite.
• Direct impact on strategic customer accounts and new business growth.
• Competitive compensation package, benefits, and flexible working environment.