Sales Engagement Manager

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. 
 

The role:

Reporting to the Director, Sales Enablement, the Sales Engagement Manager (SEM) is aligned to a designated sales channel(s) with the objective of driving/supporting the productivity and performance of their sales channel(s). Grounded in the needs of the sales channel, Sales Management Process (SMP) indicators and data insights from our operations teams, the SEM co-designs effective, channel specific, programs for Softchoice sales that include sales training and enablement programs, focused Go to Market (GTM) motions and co-selling initiatives with selected partners.

The SEM is the voice of sales across the GTM, Operations and Sales Operations & Enablement teams ensuring sales needs are understood and met. Similarly, the SEM is a bridge between these groups and sales also ensuring that our sellers are aware of and using the campaigns, programs, content in support of the Sales Management Process (SMP).

The impact you will have:

Support end-to-end performance:  Supporting the coordination, development and execution of enablement programs. This will involve working on the programmatic design of initiatives to ensure their successful delivery to sales teams. Paying close attention to what works well and what doesn’t to continuously optimize sales facing campaigns.

Facilitation and alignment: Many sales teams experience a gap between sales content, skills training and customer-facing campaigns, in this role you will serve as the connective tissue that holds them together.  You will gather insights and collaborate with cross-functional teams to execute initiatives that improve upon existing sales processes and ultimately align to broader Softchoice goals.

Evaluation of metrics and impact: In this role you will own the tracking of sales enablement metrics and KPIs that are critical to the success of enablement functions. You will need to quantify the impact of sales enablement efforts on the business to secure buy-in from sales and GTM leadership to support future initiatives and to establish trust between the sales teams

What you’ll do:

• Work with your GTM subject-matter experts to build new sales training that aligns internal and external objectives across applicable sales channels
• Work with GTM to increase seller knowledge by ensuring that the required learning paths for the GTM categories are available in onboarding and in-role development programming, and ongoing self-paced programming
• Drive sales plays, offerings and industry assets/solutions for execution and engagement with assigned sales teams
• Be aware of and promote the content available on WWT.com (ATC), Amplify, The Loop, to ensure the content sellers require to sell Softchoice services is current and accessible and meeting their needs
• Provide sales requirements and feedback to the stakeholders outside of Sales such as Marketing (Go to Market, Demand Generation, Solutions Marketing)
• Assist in new service introduction ensuring alignment to corporate strategy and following a structured roll out to sales
• Ensure adherence to enablement compliance criteria to ensure sales readiness for the effectiveness of campaigns that require seller participation
• Review sales play metrics/effectiveness on recurring basis with Sales and GTM leadership

• Ongoing communication to ensure alignment with Sales Operations & Enablement, Sales, and GTM to build support and momentum for priority GTM categories and initiatives that drive behaviors and results with your sales channel
• Ensure effective and timely communication of execution results

• Hold sales leaders and their teams accountable to execute on the programs developed in support of the Sales Management Process (SMP)

• ELT sponsored district program coordination

Deliverables:

• Quarterly sales enablement program execution
• Quarterly enablement calendar
• Ongoing learning curriculum development
• Ongoing learning curriculum completion reporting
• Focused plays which provide direction on the Softchoice motion/offer with the best chance of success for your specific sales channel/region
• Diamond Partner co-sell initiatives for your sales channel
• Monthly reports on the number and effectiveness of enablement activities

Measures of Success:

• Qualitative feedback from RVPs
• Quantitative feedback:
• Channel performance against SMP/KPIs
• Learning program consumption

What you’ll bring to the table:

• Bachelor’s degree preferred, 3-5 years equivalent experience
• Experience in sales enablement, revenue-facing roles, sales training, or sales support, and knowledge of best practices, methodologies, and technologies in each of these areas
• Measurable experience with having a positive impact on business outcomes, such as win rate, quota attainment, length of sales cycle, etc.
• Experience in executing change management initiatives with established approaches
• Experience in adult learning methodology
• Involvement and participation in sales enablement groups or communities (ideal)

Compensation:

A reasonable estimate of the current base pay range for this position is $76,500 to $102,000 annually + 10% Target Incentives.

Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds.  Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 7544 

EoE/M/F/Vet/Disability  

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