Sales Development Representative

ROLE:  Gym Launch is on a mission to change the world through Gym Owners. We are looking for an experienced Sales Development Representative (SDR) to join our team and help us reach more Gym Owners. We are looking for a highly motivated, fast paced individual who is energized by talking with Gym Owners all day. 

This SDR is the gatekeeper between the lead and our closing team and is often the first impression a prospect will have of Gym Launch and therefore must be extremely personable, professional, and able to build rapport quickly. 

To excel in this role, you must be an excellent conversationalist, an attentive listener, have the ability to adapt quickly, and understand how to create interest in our service that leaves the prospect excited to learn more and the feeling that we can help them.

RESPONSIBILITIES:

• Establish, develop, and maintain positive business and customer relationships.
• Monitor both your calendar and the business consultants. Confirm screening calls scheduled to each.
• Monitor the pipeline of leads coming in and research the prospect before making outreach attempts (Sms, Email, calls, social media).

• Consistently schedule qualified sales meetings for the BC team
• Move all prospects to the proper stage of the pipeline via CRM throughout the day

• Maintain a clear, up to date and accurate pipeline in relevant CRM

• Follow up diligently and consistently with potential clients over extended periods of time

• Document all interactions with all prospects and clients in the “notes” section of CRM

• Educate prospects on our products from an expert perspective

• Allow the Director of Sales to shadow calls or record calls to give feedback

• Available most days from 8am- 5pm local time to take calls

• Flexible to adjust hours to create maximum calendar coverage (ie. rotating into weekend or PM shafts)

• Use both internal and external resources to maintain up to date knowledge of our products and industry

• Collaborate with the Director of Sales to formulate ideas on how to best serve our clients

• Be mindful of any emerging patterns of negative feedback from Gym Launch clients and report to the Director of Sales and GM

• Collaborate with Director of Sales to ensure smooth transitions from prospect to qualified sales opportunity

RESULTS:

• 100% Call Confirmations to Inbound Calls
• 100% Outreach to Apps not scheduled (call, sms, social media)
• Set 90% of inbound calls booked to you to set to a BC
• Set 20% of apps not scheduled that are level 3’s
• Set minimum 20 Outbound appointments per month 
• 70% show rate of Inbound calls (to BC or SDR)
• 80% show rate of sets to BC (inbound and organic combined)
• Minimum of 50 outreach attempts per day (calls, emails, sms, social media)
• All prospects are properly moved in CRM and information is documented on client details so sales team has proper expectations by EOD
• All qualified prospects are consistently followed up with until they have met with a Business Consultant or opted out of contact 

• Sales stats sheet is updated at the end of each working shift by 9pm EST

• There is an effective line of communication between the SDRs, SDR Team Lead (if applicable), and the Director of Sales and BCs  in which all necessary information is communicated in a timely manner

• SDRs remains well versed in the latest Gym Launch product offerings through continued education/trainings

• All internal communication cycles are properly followed

REQUIREMENTS:

• Efficient with Facebook and general social media platforms

• Exceptional over the phone / FB / video conference (this is a requirement)

• Experience with business to business (B2B) sales (1-2+ years)

• Excellent communication skills

• Must be great at presenting

• Excellent at building rapport