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AI Summary
The role involves managing conversations and following up on leads to convert inbound enquiries from employers into paying clients and onboarding serious domestic workers for a social service platform. Key tasks include responding to all enquiries, qualifying workers, matching parties, and tracking conversion outcomes.
We are hiring a Sales & Conversion Executive to drive growth for a Social Service Company. A platform connecting families with trusted domestic workers. This role is focused on converting inbound enquiries into paying clients (employers) and onboarding serious, job-ready domestic workers. You will be responsible for managing conversations, following up on leads, and ensuring that both sides of the marketplace are actively engaged and converted.
Key Responsibilities:
- Respond promptly to all inbound enquiries from employers and domestic workers (via WhatsApp, calls, and other channels)
- Convert employer enquiries into paid bookings by guiding them through the process and addressing concerns
- Onboard and qualify domestic workers, ensuring they are serious, available, and ready to work
- Follow up consistently with leads who have not completed payment or registration
- Match employers with suitable domestic workers and coordinate next steps
- Maintain clear communication with both parties until successful placement or onboarding
- Track daily conversations, conversions, and outcomes
- Escalate issues or objections that prevent conversion
Key Performance Indicators (KPIs):
- Lead response time (target: under 5–10 minutes)
- Conversion rate of employer enquiries to paying clients
- Number of domestic workers successfully onboarded and active
- Follow-up consistency and closure rate
- Daily/weekly revenue contribution
- Strong communication and persuasion skills
- Ability to follow up consistently without being prompted
- Highly responsive and able to manage multiple conversations at once
- Results-driven with a strong focus on closing deals
- Comfortable working in a fast-paced, remote environment
- Familiarity with service-based or marketplace businesses is a plus
- Must be available and responsive during working hours and occasionally on weekends when required
- Flexibility is important due to the nature of the business Compensation:
- Incentives tied to revenue and successful placements.
This role is critical to the growth of the Company. We are looking for someone who takes ownership, moves fast, and is committed to delivering results.
Key Responsibilities:
- Respond promptly to all inbound enquiries from employers and domestic workers (via WhatsApp, calls, and other channels)
- Convert employer enquiries into paid bookings by guiding them through the process and addressing concerns
- Onboard and qualify domestic workers, ensuring they are serious, available, and ready to work
- Follow up consistently with leads who have not completed payment or registration
- Match employers with suitable domestic workers and coordinate next steps
- Maintain clear communication with both parties until successful placement or onboarding
- Track daily conversations, conversions, and outcomes
- Escalate issues or objections that prevent conversion
Key Performance Indicators (KPIs):
- Lead response time (target: under 5–10 minutes)
- Conversion rate of employer enquiries to paying clients
- Number of domestic workers successfully onboarded and active
- Follow-up consistency and closure rate
- Daily/weekly revenue contribution
Requirements
- Proven experience in sales, customer service, or lead conversion (preferably via WhatsApp or phone)- Strong communication and persuasion skills
- Ability to follow up consistently without being prompted
- Highly responsive and able to manage multiple conversations at once
- Results-driven with a strong focus on closing deals
- Comfortable working in a fast-paced, remote environment
- Familiarity with service-based or marketplace businesses is a plus
- Must be available and responsive during working hours and occasionally on weekends when required
- Flexibility is important due to the nature of the business Compensation:
Benefits
- Base salary + performance-based commission on successful conversions- Incentives tied to revenue and successful placements.
This role is critical to the growth of the Company. We are looking for someone who takes ownership, moves fast, and is committed to delivering results.
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