Sales & Client Services Coordinator

Handoff is seeking a highly organized, customer-focused Sales & Customer Service Coordinator to support our growing corporate housing operations. This role serves as a key liaison between our sales team, operations team, multifamily communities, partner network, and clients to ensure an exceptional customer experience from inquiry through move-out.

The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment where responsiveness and communication are critical. This position requires someone who enjoys building relationships, solving problems, and managing multiple priorities simultaneously.

Because our clients often have time-sensitive housing needs, quick response times, exceptional communication, and a sense of urgency are essential for success in this role.

Key Responsibilities

Sales Support

● Assist the sales team with sourcing apartment availability for new client requests.

● Communicate with apartment communities and partner providers to obtain pricing and

availability.

● Maintain relationships with TurnKey's nationwide partner network.

● Coordinate housing options that align with client requirements.

● Assist with proposal preparation and sales support activities.

Customer Service

● Serve as a primary point of contact for resident and client inquiries.

● Respond promptly to phone calls and emails from residents, clients, apartment

communities, and partners.

● Coordinate maintenance requests with apartment communities and vendors.

● Track service requests through completion and provide timely updates to residents and

clients.

Sales & Customer Service Coordinator Job Description

● Work closely with the Operations Team to ensure issues are resolved quickly and

professionally.

● Escalate urgent matters when appropriate.

Administrative Support

● Maintain accurate records within company systems.

● Document customer interactions and follow-up activities.

● Assist with operational projects and administrative tasks as assigned.

● Support cross-functional communication between Sales and Operations.

Qualifications

Required

● Minimum 2 years of customer service experience

● Fluent in spoken and written English

● Excellent verbal and written communication skills

● Comfortable communicating professionally by phone and email

● Strong organizational and multitasking abilities

● Ability to prioritize competing responsibilities in a fast-paced environment

● Strong attention to detail

● Ability to work independently while collaborating effectively with a remote team

● Proficient in Microsoft Office and web-based software platforms

Preferred

● Experience in property management, multifamily housing, corporate housing, hospitality,

or relocation services

● Previous experience supporting sales teams

● Experience working with CRM or property management software