Sales Account Executive: Southeast and Mid-Atlantic US

Sales Account Executive:Location: Southeast and Mid-Atlantic US (remote)

Description
The Sales Account Executive (SAE) is responsible for acquiring new Atrium clients and retaining existing ones by executing the Atrium Sales Process. This includes securing introduction calls, diagnosing client needs, presenting tailored Atrium solutions, conducting formal presentations and demonstrations, providing quotes, and finalizing agreements. Additionally, SAEs manage client relationships through renewals, upselling, and periodic health checks to ensure client satisfaction. This role requires strong communication and organization skills, with occasional travel (up to 25%).

Responsibilities

• New Client Acquisition:
• Meet/exceed the sales quota in the annual compensation plan.
• Leverage incoming leads, partner leads, cold calling, client referrals, social media, and trade shows to secure introduction calls.
• Conduct introduction calls to diagnose client needs, communicate Atrium’s value proposition, and determine next steps in the Atrium Sales Process.
• Lead responses to RFI/RFP processes using Atrium’s existing templates and processes.
• Create quotes, business cases, and agreements leading to signed contracts and hand-offs to the Atrium Implementation team.
• Client Retention and Growth:
• Develop and maintain written account plans to retain and grow strategic client relationships, including revenue and relationship goals.
• Conduct Quarterly Business Reviews (QBRs) with key clients to ensure satisfaction, identify upsell opportunities, and document client feedback.
• Drive and process orders for Atrium and third-party add-ons.
• Relationship Management:
• Develop successful, long-term client relationships by providing exceptional service and fostering trust.
• Collaborate with partners to strengthen relationships and develop joint sales opportunities.
• Sales Process Management:
• Maintain accurate documentation of all sales activities in Atrium’s CRM system.
• Provide weekly written sales reports to the VP Sales.
• Maintain an up-to-date sales forecast.
• Orchestrate follow-up activities promptly and professionally.

Requirements & Skills

• Proven work experience as a Sales Account Executive or Sales Account Manager.
• Hands-on experience in sales with a focus on delivering excellent customer experiences.
• 3+ years’ experience in software-as-a-service (SaaS) sales.
• Preferably, experience in higher education campus card (One Card) business, including dining and retail operations, meal plans, declining balance accounts, attendance tracking, and physical access control.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills with keen attention to detail.
• Ability to manage multiple clients and deliverables effectively.
• Proficiency in time management, documentation, and organizational skills.
• Competence in tools such as Microsoft Word, Excel, PowerPoint, Apple Keynote, Slack, Google Suite, Atrium’s CRM, and Gmail.
• BSc in Business Administration, Marketing, or a relevant field.

Additional Details

• Location: Central or Western United States (remote).
• Travel requirement: Up to 25% within the US.
• Enthusiastic and dynamic personality with a high degree of motivation.
• Ability to thrive in a fast-paced, collaborative environment.

Reporting Relationship

• This position reports to the Atrium VP Sales.

Why Atrium

• Our mission is to connect people and solutions to power exceptional experiences.
• Collaborate with a passionate, positive-minded team from around the country that is supportive and encouraging of one another.
• The ability to learn and expand your career at a fast-growing and continuously evolving company.
• Your contributions will be visible and have a high impact.
• We invest in our employees through career development & opportunities, virtual social events, and competitive benefits.
• Enjoy the benefits of working remotely full-time, with the opportunity for occasionally connecting in person with your work team.                         

Who We Are                                                                       

Atrium Campus provides campus card management solutions reimagined for the mobile generation for the higher education, senior living, corporate and government markets. The Atrium cloud solution encompasses closed loop payments, meal plans, declining balance, activities, physical access rights, mobile credentials, identity management and more.

Learn more about Atrium at http://www.atriumcampus.com.