RPM Clinical Navigator Supervisor

The Role

We're hiring a RPM Clinical Navigator Supervisor to join our Care Delivery organization. This role plays a dual function: supporting patients enrolled in the Remote Patient Monitoring program while also leading and developing a team of Clinical Navigators.

You will oversee day-to-day team operations, ensure high-quality patient engagement and documentation, and foster a collaborative, high-performing team culture. This role is ideal for a leader who thrives in a fast-growing, virtual healthcare environment and is passionate about improving access, continuity, and quality of care for patients with chronic conditions.

Schedule

This is a full-time, remote position based in the United States. Standard working hours are Monday through Friday, from 8am to 5pm or 9am to 6pm Pacific Time.

What You'll Do

• Support RPM patients through outreach, education, coaching, care coordination, and navigation of primary care and specialty services. Use motivational interviewing, SMART goals, and evidence-based interventions to drive sustainable health improvements. Reinforce care plans, preventive care goals, and follow-up needs in alignment with Cadence protocols. Serve as an escalation point for complex patient needs, care coordination challenges, or workflow questions.
• Lead, mentor, and support a team of RPM Clinical Navigators, ensuring consistency in patient engagement, documentation, and workflows. Conduct regular 1:1s, performance coaching, and professional development conversations. Facilitate regular team meetings focused on best practices, patient challenges, and continuous improvement. Ensure daily staffing coverage and support flexible scheduling across time zones as needed.
• Monitor team performance metrics, including outreach volume, task completion, and patient experience indicators. Conduct quality reviews of documentation, tasking, and patient follow-up to ensure adherence to RPM workflows and standards. Identify performance or compliance gaps and partner with team members to drive improvement. Support audits and data-driven assessments to maintain quality and operational excellence.
• Assist with recruiting, interviewing, and onboarding of new RPM Clinical Navigators. Develop, present, and refine training materials, coaching strategies, job aids, and workflows to support ongoing team development. Partner with Clinical Operations and leadership to communicate policies, updates, and best practices.
• Collaborate cross-functionally with nursing leadership, product, and operations teams to improve RPM workflows and patient experience. Contribute to growth initiatives aimed at scaling high-quality primary care support across Cadence programs. Help shape team culture and operating rhythms within a rapidly evolving organization.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

• At least 5 years of experience in health coaching, patient education, care coordination, patient navigation, or chronic disease management is required. Experience supporting primary care, value-based care, or chronic condition populations is a plus.
• At least 2 years of experience in a leadership or supervisory role, including coaching, mentoring, training, and performance management is required. Experience developing training programs, coaching materials, and professional learning tools.
• One of the following active credentials is required:
• A health coaching certification (NBHWC, NSHC)
• A Medical Assisting certification (AAMA, AMCA, AMT, NHA, NAHP, NCCT, NRCMA/NRCAMA, or AAH)
• A compact multi-state LPN license in the state where you currently reside
• An active social work license (e.g., LBSW, LMSW, LCSW, or equivalent state designation).
• Experience working remotely is strongly preferred. Experience in a virtual healthcare setting with remote patient monitoring technology is a plus.
• Strong background in behavior change techniques, patient engagement, and chronic disease coaching.Strong understanding of patient engagement, care coordination, and navigation workflows.

Who You Are

• Proven ability to foster a positive team culture, motivate employees, and drive performance improvement.
• Strong analytical mindset, with the ability to interpret data, identify trends, and implement data-driven improvements.
• Excellent interpersonal, communication, and coaching skills, with the ability to lead change effectively.
• Comfort working with data, performance metrics, and quality monitoring.
• Strong organizational skills with the ability to manage competing priorities.
• Comfortable working remotely and using tools such as Macs, Slack, Zoom, and Google Suite. Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.
• Adaptable, proactive, and able to lead through change in a fast-paced environment.

Compensation

Expected on-target earnings (OTE) for this role range between $60,000 - 80,000, depending on experience, skills, seniority, and business needs. Total compensation includes base salary, variable incentive compensation, and equity as part of the overall package.