The Business Analyst identifies and evaluates business processes for robotic process automation and translates them into clear technical requirements. They also facilitate stakeholder walkthroughs, support testing activities, and maintain comprehensive documentation throughout the automation lifecycle.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Position Overview
The Business Analyst supports Robotic Process Automation (RPA) initiatives across CMS, providing process analysis, requirements development, and documentation support to identify, design, and validate automation solutions. This role works with CMS stakeholders and technical teams to analyze existing workflows, identify automation candidates, and translate business needs into clear requirements that enable effective RPA development and deployment. The Business Analyst bridges the gap between business operations and technical delivery, ensuring automation solutions are well-defined, accurately scoped, and aligned with CMS objectives. Public Trust Clearance required. Location: Baltimore, MD Clearance: Public Trust
Key Responsibilities
Process Discovery & Automation Analysis
Engage with CMS stakeholders to identify, evaluate, and prioritize business processes as candidates for robotic process automation
Conduct process discovery sessions and document current-state workflows, decision logic, exception handling, and business rules in sufficient detail to support RPA development
Assess automation feasibility and develop business cases that articulate the expected value, effort, and risk of proposed automation solutions
Maintain an automation candidate pipeline, tracking process submissions through intake, assessment, and prioritization stages
Requirements Development
Translate discovered processes into well-formed RPA requirements, process definition documents (PDDs), and solution design documentation
Work with RPA developers and technical leads to ensure requirements are complete, unambiguous, and ready for development
Support backlog refinement and sprint planning by ensuring automation user stories and acceptance criteria meet the definition of ready
Maintain requirements traceability and ensure documentation remains current as process designs evolve
RPA Testing & Validation Support
Support RPA testing and validation activities, working with developers and CMS stakeholders to verify that automated solutions accurately replicate defined business processes
Document test scenarios, expected outcomes, and exception cases to support structured validation
Facilitate stakeholder walkthroughs of completed automations, capturing feedback and coordinating resolution of issues prior to deployment
Support post-deployment monitoring and documentation of automation performance and exceptions
Documentation & Knowledge Management
Develop and maintain RPA process documentation including PDDs, solution design documents, standard operating procedures, and user guides
Maintain accurate, accessible documentation in Confluence and SharePoint throughout the automation lifecycle
Support knowledge transfer activities to ensure CMS stakeholders and operations teams are equipped to manage and monitor deployed automations
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