Rooms Revenue Analyst

This is a remote position with the candidate required to reside in the state of Tennessee within a 1.5 hour drive distance of Nashville.

Herschend is seeking a Rooms Revenue Analyst to join the team at our newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate brings a strong analytical mindset and a passion for hospitality, leveraging data to optimize hotel revenue performance. This individual stays ahead of market and demand trends by closely monitoring pricing dynamics, booking patterns, and market intelligence.  

They lead with integrity and strategic clarity, using strong communication and interpersonal skills to foster a collaborative culture grounded in knowledge sharing and a shared commitment to achieving collective financial goals. 

Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones, and to be entertained.  

 The Rooms Revenue Analyst supports the Regional Director of Revenue Management in the day-to-day tasks including pricing, data collection and analysis, and distribution channel management. This position is responsible for executing tactical changes for revenue and distribution strategy and communicating key changes with the Front Office, Reservations and Sales Teams. This position will prepare daily, weekly and other routine reports, as well as build and maintain all rates and packages for SongTeller Hotel. The right Rooms Revenue Analyst be equal parts curious learner, innovator, administrator, and detail driver. 

SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!

Summary of Essential Functions & Responsibilities

• Update and validate all required data entry for daily, weekly and period end reports used for monitoring performance against budget, forecast and prior year 
• Compile market pricing reports and monitor daily for directional changes 
• Collect, sort, and analyze data from a variety of sources to support revenue and marketing initiatives 
• Assist Director in preparing short and long-term forecasts 
• Ensure proactive and accurate maintenance and management of revenue systems including PMS, RMS and booking engine 
• Build and maintain all rates, packages, and add-ons in revenue programs and software 
• Execute tactical changes to length-of-stay (LOS) at house level and by room type 
• Support yield strategy by managing inventory controls on revenue programs and software 
• Validate rate, inventory, and house level restrictions changes have updated on OTA sites 
• Maximize revenue potential by monitoring and balancing fragmented room type inventory 
• Track denials/regrets and ancillary revenue 
• Troubleshoot systems as needed by opening and maintaining tickets with IT vendors until resolution. 
• Be knowledgeable of all core and special rates 
• Build promotions in PMS, Booking Engine and OTAs and track production for Director of Hospitality Marketing 
• Handle VIP and corporate reservation requests 

This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.

Qualifications

• Minimum 18 years of age 
• High School diploma or equivalent required. College degree in relevant field preferred 
• High computer proficiency with high-level command of Excel essential with proficient knowledge of Microsoft Office  
• At least one year of hotel front desk experience required 
• Prior Opera experience and revenue management software preferred  
• Successful candidates must maintain a consistent home office setup with reliable high-speed internet 
• Must be self-motivated and disciplined with strong communication and interpersonal skills 
• Must be able to prioritize and complete work assignments on a timely basis. 
• Must promote and support a “team” work environment by cooperating and helping co-workers. 
• Must be able to be productive in a fast-paced, dynamic environment. 
• Must successfully complete a pre-employment background check 

About Dolly Parton's SongTeller Hotel and Herschend

Dolly Parton’s SongTeller Hotel is the newest hospitality venture of Herschend. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. 

 While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. 

 As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.