RN Centralized Call Center (CCC) - Remote

The Denver Hospice has an immediate opening for a RN for our Centralized Call Center.  Candidates must be based in Colorado for consideration.

LOCATION:  Denver, CO - Remote

STATUS:  Full-time

SCHEDULE: 36 hours/week

PAY RANGE:  $42.13 - $46.13

SUPPLEMENTAL PAY: Based on position, schedule and/or availability: Shift Diffs/Overtime

MILEAGE AND EXPENSE REIMBURSEMENT:  Sixty-two and a half cents per mile – one of the highest in the industry!

CULTURE, BENEFITS AND PERKS:

• We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life. 
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000 
• Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear 
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

REWARDING WORK YOU WILL DO:

Responsible for answering after-hour calls in an effort to facilitate caller access to appropriate level of care.  The RN-CCC functions as a resource and provides support across all affiliates.

• Responds to incoming calls in a timely, professional manner and triages (as appropriate) to address and/or support the needs of the caller. 
• Coordinates and collaborates with providers, the medical directors, nurses, social workers, chaplains and other professionals to evaluate and address patient needs 
• The RN-CCC assesses needs, offers clinical options, as well as referrals, to health care providers, services and community resources using telephone and information system technologies.   
• Promotes wellness and informed decisions by providing general health information, home care advice and/or prevention concepts.  
• Telephonically provides skilled nursing coordination of care to patient/family/facility as determined by plan of care (POC).
• Reviews care plan with patient/family and communicates with attending provider for medication and supply ordering. Provides nursing support based on patient/family goals to achieve life closure.  Modifies care plan as necessary.
• Utilizes sound nursing judgement and strong assessment skills to perform complex telephone interview and triaging as appropriate. 
• Other duties and responsibilities as assigned.

WHAT WE ARE GOING TO LOVE ABOUT YOU:

• Minimum Education:  Graduate of an accredited school of nursing. BSN preferred.
• Minimum Experience: 1-2 years of experience in hospice/palliative care, medical/surgical, public health, oncology, acute care or home health.
• Required License:  Current Colorado RN license.  Valid Colorado state driver license and proof of auto insurance.
• Current CPR certification (for Pathways, The Denver Hospice and Pikes Peak affiliates).  CPR must be provided and/or obtained within 14 days of hire.  

PHYSICAL REQUIREMENTS:

• Ability to lift minimum of 30 lbs.

Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life.

The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado’s Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs.

Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually.

Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE.  

If you need assistance completing the electronic application please contact our Talent Acquisition team via email at cs-recruitment@caresynergynetwork.org. You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations.

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.