Risk Operations Specialist, AMER

About the Role: Binance Risk Operation team is seeking an experienced Risk Operations Specialist to implement effective risk control for the Binance platform and its users. You will be responsible for reviewing a range of predetermined alerts, as well as service requests, to determine whether recent account activity may be fraudulent in nature.

You will carry out investigations using multiple resources, including customer contact, reviewing account activity, assessing phone number matching, IP searches, and various online tools. Risk Operations Specialists are customer-focused and aim to enhance customers’ understanding of our account processes. At the same time, you will educate customers on maintaining account security and work to prevent losses for both the company and its users.

You will be responsible for reviewing documentation, analysing data, and making timely decisions on whether to verify the authenticity of transactions and/or activities. Throughout this process, you may need to communicate with customers to request additional information or to notify them of outcomes. A Risk Operations Specialist is organised, efficient, and motivated, demonstrates strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

This position will operate in alignment with US time zone and requires shift-based operation, including potential weekends and public holidays.

What You’ll Do:

• Review and investigate risk-related cases, including KYC verification, account takeover concerns, two-factor authentication resets, withdrawal reviews, and abnormal trading activities (60%).
• Monitor account activity to detect unusual or suspicious behaviour and take appropriate action to prevent fraudulent or unauthorized transactions (15%).
• Contact account holders to verify account activity, investigate concerns, and mitigate potential losses (10%).
• Assess suspicious activities, identify potential risk indicators, and make timely, well-reasoned decisions in accordance with established procedures (10%).
• Maintain accurate and comprehensive case documentation to support auditability and quality assurance (5%)

What We’re Looking For:

• Minimum of 3–5 years of proven experience in high-risk, rule-based, or process-driven environments, preferably within financial services, fraud prevention, risk management, or compliance.
• Work independently with minimal supervision, taking full ownership of assigned cases and responsibility
• Flexible and willing to support weekend coverage as part of a team operating on a 7-day schedule.
• Hands-on experience conducting KYC (Know Your Customer), KYB (Know Your Business), account take over and transaction-related investigations.
• Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and potential risks within transaction data.
• Excellent written communication skills, with the ability to produce clear, concise, and well-supported case documentation and recommendations.
• Proven ability to make sound judgment calls and risk-based decisions in ambiguous situations while working with minimal supervision.
• Demonstrated ability to maintain a high level of accuracy, consistency, and attention to detail while performing effectively under pressure and managing competing priorities.