Operations Manager

Full-time • Remote 

At Boldin, we believe that financial power belongs in the hands of individuals — not institutions. For too long, money has been controlled by systems that profit from complexity, fear, and dependence. We’re here to change that.

We exist to democratize financial confidence, to give millions of people the clarity, tools, and courage to take control of their money and their time, and to live more meaningful lives.

You will be joining Boldin at an exciting time. We have raised over $20M from top investors, are seeing tremendous growth, and we’re very optimistic about the future. 

About This Role

Operations Manager / Assistant

Full-time • Remote 

The Operations Manager / Assistant reports directly to the Head of Services and serves as a strategic right hand in scaling our Services business, which includes an advice-only RIA and a team of Financial Wellness Coaches.

This role is ideal for someone who loves building structure behind the scenes -  someone who thrives on creating order, improving systems, and helping a growing business scale with clarity and excellence. You will play a critical role in strengthening our operational foundation so we can serve more clients without sacrificing quality.

You’ll oversee day-to-day operations, manage key compliance and billing processes, support and coordinate our 1099 advisors and coaches, and continuously improve workflows, dashboards, and systems. You are energized by efficiency, precision, and proactive problem-solving, and you take pride in helping leaders operate at a higher level.

Key Responsibilities

Operational Leadership & Team Support

• Serve as operational partner and right hand to the Head of Services
• Oversee daily workflows to ensure alignment, accountability, and consistency across advisors and coaches 
• Manage scheduling, email campaigns, workload tracking, and demand vs. capacity planning
• Support onboarding of new advisors and coaches; continuously improve the onboarding experience

Billing & Revenue Operations

• Own the end-to-end billing process, including invoicing, reconciliation, audits, and revenue tracking, automating whenever possible
• Manage monthly advisor and coach compensation processes 

Compliance Oversight

• Maintain and manage the compliance calendar
• Ensure timely completion of filings, annual reviews, quarterly holdings reports, email reviews, attestations, vendor due diligence, and required testing

Systems & Scalability

• Become the internal expert on our tech stack (CRM, financial planning software, billing software, scheduling tools, etc.)
• Build and maintain dashboards that provide accurate, real-time visibility into performance metrics
• Identify inefficiencies and implement scalable process improvements

KPIS + Targets

• Revenue growth and operational support of business scaling
• 99%+ billing accuracy
• 100% on-time compliance completion
• Client satisfaction rating of 4+ stars
• 25% improvement in operational efficiency metrics
• Accurate, up-to-date dashboards with zero material reporting errors

Qualifications

• 2+ years of experience in operations, client service, or administrative support within an RIA, wealth management firm, or financial services environment
• Working knowledge of RIA operations, compliance processes, billing, and advisor workflows
• Strong proficiency in Google Sheets (dashboard building required)
• Experience auditing work for quality and tracking performance metrics
• High attention to detail and strong follow-through
• Clear, professional written communication skills
• Ability to manage recurring operational processes with consistency and reliability

We want to be as inclusive as possible in our hiring process. If you don’t have 100% of what we’re looking for, but feel like you’re pretty close to growing into the role — please still apply. If a candidate has only 80% of the skills but a fantastic attitude and perspective, they might be the perfect fit.

Boldin values the unique perspectives and contributions of all individuals and we strive to foster a diverse and inclusive culture. We encourage applications from individuals of all backgrounds, including and not limited to people of any race, ethnicity, or national origin, individuals with differing abilities, members of the LGBTQ+ community, veterans, gender minorities, women and people from underrepresented communities.We are committed to providing reasonable accommodations for applicants with differing abilities throughout the recruitment process. If you require any accommodations, please let us know, and we will work with you to meet your needs. We are committed to fostering an environment where everyone can bring their authentic selves to work. If you are comfortable doing so we invite you to share your preferred pronouns in your application.