Revenue Retention Specialist

This is a remote position.

Primary Duties

•       Audit pending and unpaid commissions against Zoho's records to identify discrepancies

•       Audit new client signups to verify correct and timely partner tag association, catching missed or delayed commission triggers

•       Map Zoho Profile IDs to the correct accounts in the CRM

•       Maintain client account mapping and update records when accounts change (ownership, tier, tag status)

•       Audit license counts and flag discrepancies between purchased and billed licenses across accounts (escalate for correction, not responsible for fixing directly)

•       Monitor accounts for at-risk or lapsing partner tags and intervene to keep the tag active, since commission flow depends on it

•       Re-engage inactive clients specifically where inactivity threatens tag or subscription status

•       Notify the assigned consultant of positive licensing signals on inactive accounts (e.g., a client adds 10+ users or upgrades a license)

•       Field client billing questions related to Zenatta's own invoicing

•       Flag and alert on possible commission or account-mapping issues, and escalate confirmed issues to the Partner Store team

Requirements

•       Working knowledge of Zoho CRM and the Zoho Partner/commission structure required; this is not a technical or development role

•       Must work during US business hours/timezones; residency in the US is not required

•       Comfortable auditing and reconciling data across systems (CRM, Partner Store, billing records)

•       Strong attention to detail, especially with financial and licensing data

•       Clear, professional written and verbal communication for client outreach and internal escalation

•       Self-starter who can manage a recurring audit workload with minimal oversight

Benefits

•       Hourly position: $15/hr

•       This is an hourly role and is not eligible for standard company benefits