Revenue Cycle Shared-Service Implementation Lead, Field Readiness

The Revenue Cycle Shared-Service Implementation Lead, Field Readiness will support the Defense Health Agency (DHA) Uniform Business Office (UBO) Support Contract, serving as a shared-service lead for standardized revenue cycle operations across billing and follow-up at more than 130 Military Treatment Facilities (MTFs). This role requires a strong understanding of revenue cycle operations, coordinating execution between UBO Enterprise and the MTFs and leading a team responsible for standing up and sustaining shared-service operations. It also contributes a field readiness and MTF interface perspective to site readiness, training, and transition planning.

This role is contingent upon the successful award of the contract. Any offer of employment is subject to contract award and funding availability.

Responsibilities:

• Serve as shared-service lead, coordinating standardized revenue cycle operations between UBO Enterprise and the MTFs.
• Lead Shared-Service Implementation Specialists, directing a dedicated team through stand-up, IOC achievement, and progression to FOC.
• Drive site readiness and transition, moving sites from current-state operations into standardized shared-service execution.
• Own MTF readiness assessment, developing the approach and tools to assess site readiness and prioritize sequencing.
• Own change adoption planning, developing adoption, reinforcement, and feedback plans that sustain new ways of working.
• Develop onboarding tools, building the job aids, checklists, and materials used to onboard sites and staff.
• Co-develop the implementation plan with the program team.
• Anchor the field readiness perspective in design, partnering with the Change Management Specialists and Manpower Analyst on stakeholder engagement, training and onboarding design, transition planning, and local readiness criteria.
• Provide field readiness expertise and briefings to DHA UBO leadership, the UBO Process Action Team (PAT), and the program team.

Required Skills & Experience:

• Strong understanding of revenue cycle operations (charge capture, billing, collections, denials, and compliance) and how back-end operations run at the facility level.
• 7+ years of experience in a large health system or multifacility healthcare environment, including revenue cycle operations, site implementation, or workforce transition.
• Demonstrated experience leading site readiness, onboarding, or transition across multiple facilities.
• Experience with stakeholder engagement, training and onboarding design, and change adoption.
• Experience developing readiness assessments and transition plans with defined criteria for moving sites into operation.
• Proven ability to lead implementation teams and manage execution across multiple sites toward shared milestones.
• Strong analytical and problem-solving skills, with the ability to translate operational realities into design and execution decisions.
• Strong written and verbal communication skills, with the ability to present plans and recommendations to senior leadership.
• Ability to manage competing priorities across multiple facilities and stakeholders in a dynamic, deadline-driven environment.
• Proficiency in Microsoft Office applications, including Project, Excel, PowerPoint, Word, and Visio.
• Bachelor's degree required; Master's degree preferred.
• Eligibility: U.S. citizenship; eligibility for a Department of Defense (DoD) Public Trust.

Desired Skills:

• Experience within the Military Health System (MHS) or DHA environment.
• Knowledge of UBO operations and the three cost-recovery programs: Third Party Collection (TPC), Medical Service Accounts (MSA), and Medical Affirmative Claims (MAC).
• Familiarity with MHS GENESIS / Oracle Cerner Patient Accounting (CPA) and federal financial statement audit readiness.
• Project Management Professional (PMP) or Lean Six Sigma certification.