Revenue Cycle Managed Services Senior Trainer - Process & Standards

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com

Job Overview

Impact Advisors is seeking an experienced and strategic Revenue Cycle Managed Operations Senior Trainer – Process & Standards to support managed operations across our revenue cycle client portfolio. This role is responsible for designing, delivering, and sustaining standardized training programs that enable high-performing on-shore and off-shore teams. The Senior Trainer partners closely with Quality, Operations, and client subject matter experts to ensure workflows are well-documented, consistently executed, and continuously improved.

This position plays a critical role in driving operational stability, accelerating ramp-up for new resources, and reinforcing performance expectations across revenue cycle functions.

Key Responsibilities

Training & Onboarding

• Lead end-to-end onboarding for on-shore and off-shore revenue cycle resources, ensuring readiness across people, process, and technology.
• Develop role-based onboarding curricula aligned to standard workflows, client requirements, and performance expectations.

Process & Standards Management

• Own the creation, maintenance, and version control of SOPs, job aids, and training materials for revenue cycle workflows.
• Ensure documentation reflects current-state processes, system changes, and client-specific nuances while maintaining enterprise standards.

Revenue Cycle Workflow Training

• Deliver training across Impact Advisors preferred workflow technologies, Epic, Oracle, and other client systems.
• Translate complex revenue cycle requirements into clear, actionable training content for onshore and global teams, including vendors.

Performance Reinforcement & Continuous Improvement

• Partner with Performance Analysts to deliver refresher training tied to QA findings, audit results, and performance trends.
• Identify recurring errors or knowledge gaps and proactively design remediation and reinforcement training plans.

Collaboration & Stakeholder Engagement

• Collaborate closely with Quality, Operations leaders, and client SMEs to align training with operational priorities and SLAs.
• Support change management initiatives by enabling teams through effective communication and training during workflow or system changes.

Qualifications

Required

• High School Diploma or equivalent required.
• 10+ years of healthcare revenue cycle experience, spanning front-end, mid-cycle, and/or back-end functions.
• 5+ years of experience in training, onboarding, or enablement roles, preferably within managed services or outsourced operations.
• Demonstrated experience training and supporting off-shore or near-shore teams.
• Strong ability to create clear, structured process documentation and training materials.
• Proven ability in Excel, Viso, and Powerpoint. 
• Excellent communication and facilitation skills with the ability to engage diverse audiences.

Preferred

• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• Revenue cycle certifications (e.g., CRCR, CHFP, CPC) a plus.
• Epic experience strongly preferred.
• Experience in a consulting or client-facing environment.
• Prior collaboration with Quality or Performance teams to drive operational improvements.
• Limited travel (up to 1x per month), including potential visits to off-shore locations.

For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

Our People and Culture

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.

Join Impact Advisors and make a real difference in healthcare.