Lead revenue cycle automation and optimization initiatives from opportunity assessment and process design through implementation, adoption, and ongoing improvement. Coordinate operational, technology, analytics, and vendor partners while developing business cases, measuring results, and advancing scalable automation practices.
A Brief Overview
The Revenue Cycle Automation Lead is responsible for leading high-impact automation, technology optimization, and process transformation initiatives across the revenue cycle. Working within the Revenue Cycle Automation team, this role translates strategic priorities into operational solutions and leads initiatives from opportunity identification and design through implementation, adoption, measurement, and continuous improvement.The Lead serves as a key connection between revenue cycle operations, technology teams, analytics, and enterprise automation resources and provides subject matter leadership across complex, cross-functional initiatives.
What You Will Do
Lead automation and optimization initiatives across patient access, billing, claims, accounts receivable, denials, customer service, and other revenue cycle functions.
Assess workflows and identify opportunities to eliminate manual work, improve performance, reduce cost, increase revenue, and improve employee and patient experiences.
Translate operational challenges and requirements into automation, technology, analytics, and process improvement solutions.
Lead initiative planning, process redesign, requirements development, testing, implementation, adoption, and post-implementation optimization.
Partner with operational leaders, technology teams, analysts, informaticists, vendors, and subject matter experts to execute transformation initiatives.
Develop business cases, quantify expected financial and operational benefits, and support prioritization of the automation portfolio.
Establish performance baselines, implementation metrics, and benefit-realization measures and evaluate results following implementation.
Apply structured process improvement and problem-solving methodologies to complex revenue cycle challenges.
Support adoption of artificial intelligence, intelligent automation, analytics, and emerging technologies within revenue cycle operations.
Lead project teams and provide guidance to analysts, informaticists, operational stakeholders, and other resources without requiring direct reporting authority.
Develop scalable standards, tools, methodologies, and best practices for revenue cycle automation and optimization.
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
Bachelor's Degree Business, Healthcare Administration, Engineering, Information Systems, Finance, or related field. (Required)
Master's Degree Business Administration, Healthcare Administration, Engineering, Information Systems, or related discipline. ( (Preferred)
Work Experience
5+ years progressively responsible experience in healthcare revenue cycle, healthcare technology, consulting, process improvement, analytics, or related fields. (Required) and
3+ years leading complex projects, optimization initiatives, technology implementations, or cross-functional transformation efforts. (Required)
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