Restaurant Success Manager, Onboarding (Remote - US)
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Summary
Love to dine out? Love to plan two weeks out or 20 minutes until go time?
Yelp Restaurants' mission is to connect great local restaurants with their communities, and that’s where you come in. We are looking for a dynamic, high-energy Onboarding Restaurant Success Manager (RSM) to join our team.
In this role, you will be the face of Yelp for our newest restaurant partners. You will be responsible for the critical first 90 days of the customer journey—onboarding new clients onto our industry-leading product suite (Guest Manager, Connect, Ads, and Yelp Host), addressing their specific business goals, and ensuring long-term retention. You will manage a high-volume pipeline, acting as a consultant, trainer, and technical guide to help restaurants drive adoption and see immediate value from their investment.
What you'll do:
Welcome new customers and lead them through a smooth implementation process from day one.
Manage a pipeline of new accounts over a 60-day onboarding period, focusing on product usage, feature training, and delivering early "wins.
Maintain engagement through the first 3 months of the customer lifecycle to ensure they are set up for long-term success and growth.
Work with a diverse range of stakeholders—from small business owners and General Managers to Hosts and Webmasters.
Consult with owners on social media and in-restaurant marketing strategies to increase diner awareness and traffic via the Yelp platform.
Partner closely with our Sales and Product teams to ensure a smooth handoff for new customers and provide feedback on the user experience.
What it takes to succeed:
- 2+ years of experience in Customer Success, Account Management, or SaaS Sales (experience in the restaurant/hospitality industry is a major plus).
- Bachelor’s degree preferred, or equivalent professional experience.
- Comfortable learning new software quickly; experience with CRM tools (like Salesforce) is highly preferred.
- Proven track record of hitting targets/KPIs in a performance-driven environment.
- Ability to present complex technical information in a way that is easy for non-technical business owners to understand.
Ability to effectively prioritize tasks and manage a high-volume pipeline within a fast-paced environment.
Excellent customer service skills with the ability to understand a business's unique "pain points" and provide tailored solutions.
Ability to overcome objections, handle difficult conversations, and effectively "re-sell" the value of our products during the onboarding phase.
A "get stuff done" attitude with a bias toward action and proactive problem-solving.
Outstanding written and verbal communication skills coupled with deep empathy for the challenges of the hospitality industry.
You thrive in a high-growth environment and view change as an opportunity rather than a hurdle.
What you'll get:
- Effective your first day: Full medical, vision, and dental coverage
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
- Compensation base salary is $58,000-$94,000 annually
- For more information about US benefits at Yelp, please check out this link
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice #LI-Remote#LI-ML1
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