Respiratory Customer Care Specialist

Overview

Remote Position (must be within the UnityPoint Health geographical footprint)

Shift: 8:00 AM - 4:30 PM

The Respiratory Customer Care Specialist ensures a smooth and positive experience for respiratory patients by coordinating their transition into our care. This role involves managing and tracking respiratory orders, anticipating patient needs, and collaborating with referring providers to secure accurate documentation for timely billing. The specialist also supports respiratory therapists by troubleshooting equipment issues over the phone, scheduling appointments, and helping patients stay compliant with their therapy—delivering exceptional service that promotes comfort, confidence, and better health outcomes.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

· Handles inbound patient calls, utilizing listening skills to ensure patient’s needs and concerns regarding their equipment or services are addressed. Ensures that all requests are handled accurately and efficiently.

· Respond to inquiries about respiratory equipment, supplies, and services.

· Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.

· Process new equipment orders and ensure proper documentation.

· Schedules patient appointments with the clinical team.

Qualifications

Education:

• High School diploma

Minimum Experience:

• 6 months experience in a customer service-based environment.
• Knowledge of Medical Terminology.
• Strong interpersonal, communication skills and ability to work as a collaborative team member.
• Strong organizational skills.
• Strong computer skills.
• Excellent customer service and verbal communication skills.
• Health insurance knowledge.

Other: 

• Use of usual and customary equipment used to perform essential functions of the position.

Apply Today!

• Ready to take the next step in your healthcare career? Apply now to join our team + make a meaningful impact int he lives of those we serve through compassionate care!